LaserShip is a niche shipping carrier that services the eastern part of the United States. It helps to think of it like a ride share service, except for delivering packages. Anyone with their own vehicle can sign up to deliver packages. In this sense, LaserShip is similar to popular gig-economy delivery services such as Uber Eats or Postmates.
This is an interesting one. LaserShip claims that because of their gig-economy model, clients can ship their products to costumers faster than the major shipping carriers. They have over 60 operational facilities and four sorting hubs, which allows clients to reach over one hundred million consumers. However, it’s important to note that they only ship to the eastern part of the United States. That poses a problem if your E-commerce business is shipping parcels all over the country. Potential customers should also be wary of postage markups. LaserShip offers attractive delivery services, such as same day and next day shipping. However, shipping with USPS will almost always be cheaper, and delivery times are comparable.
- Over 60 operational facilities and 4 sorting hubs
- Drivers with vehicles can sign up to deliver packages on their own schedules
- They are developing an app that will let you choose the specific date, time and location you want for your deliveries
- LaserShip only services the eastern United States
- No service to Vermont, Maine, Alabama, Georgia and Tennessee
- Keep package restrictions in mind
- Package size is limited to 10,000 cubic inches and 42 inches per single dimension. 50 pounds is the maximum package weight.
Out of every shipping company this is the worst company ever!!! It have been 2 weeks and I haven’t receive an update on my package, very sloppy!!!!!
Never even heard of this carrier service, and will never use them! If THIS IS MY ONLY OPTION FOR SHIPPING ILL PASS.
I ordered 2 pair of men’s shoes from J.C. Penny on December 7, 2022. When I received notification that my order was processed and was being shipped by LaserShip, I admit that I was concerned since I had never heard of this company. However, we received the order at our door on December 10th with no problems. I would like to commend the driver for the quick delivery.
This company is horrible. I don’t understand how they are in business and why companies use them. Every time I order from fashion nova there is ALWAYS a problem with my package being delivered. If you do not over night your items, your package will be delivered by this company instead of USPS. This is some bs
I ordered a package about a week ago, and of course the company I ordered from only gave me one shipping option. My first impression of Lasership is that their tracking is pretty useless, especially since it stopped updating about two days in. Then the delivery date disappeared. Now 5 days later I have no idea where my package is, nor does the company that I ordered it from.
Worst company ever. Said package was delivered but never saw it. Company’s need to drop this service
Terrible Unreliable and left pkgs next to an abandoned garage across the property. Other pkgs never arrived. There’s zero accountability so how are they even allowed to remain in business?
December 2022, they lose one of my packages and I never received it. February 2023, they delivered one of my packages miles from me. My house #230, they delivered to #184 in a different area. I notified them and they could care less. Told me to handle it. Three other packages delayed by days because I had to contact them first. They should be closed up. Leave the delivery to UPS and FedEx who are professional.
This company should not be in business.
Have never in my life dealt with such incompetence, the people who work for this company are lowest of the low and dumbest of the dumb. I provided all the information that was needed for these people to deliver my package and they never delivered the package, the excuse s ranged from not being to get into the building to not being able to access the package room at my apartment. I sent an email on Sunday inquiring when I would be receiving my package and it’s Thursday and they just got back with me to inform me that package has been returned to the seller and for me to contact them. These people are unprofessional and should not even be allowed to operate a business. I plan on filing a lawsuit against them!
The. Worst. Company. Ever. More than half the time the packages do not make it to the destination. In the last few months, I had REI ship items, and of the 3 times they used Lasership as the carrier, 2 times I never received the package. Why do companies use this shipper. What a joke!
Orders from two different companies were left in lobby not delivered to door both gone stolen worst delivery service ever!!.
ZERO STARS IF I COULD. WORST SHIPPING COMPANY. ORDERED FROM FASHIONOVA AND THEY STOLE MY PACKAGE. THEY ARE THIEVES & LIARS! THEY LIED THAT THEY ATTEMPTED DELIVERY, THEN SAID THEY ARE REPACKAGING FOR REDELIVERY ONLY TO GO BACK TO TRACKING AND SEE THEY SAID PACKAGE IS LOST. WHEN I CALLED THEY SAID THE PACKAGE IS LOST AFTER THEY TRIED REPACKAGING. THIS MAKES NO SENSE AS IF YOU ARE REPACKAGING IN YOUR OWN WAREHOUSE HOW DID IT GET LOST. THEIR STAFF MEMBERS ARE STEALING PACKAGES. THEY ARE THE WORST.
People please do not work or use this company to ship anything. Worse customer service and no one knows anything. My package was out for delivery twice and then when it was finally delivered it was delivered to the wrong address. And now they tell me an investigation is in the process. I called them so many times and all they told me was lies. This company needs to be shut down ASAP! Worse experience ever! I wish I could give them zero stars as thats what they deserve. They need to hire drivers that know what they are doing.
This entire company needs to be shut down. They can’t even perform their primary service properly. If they aren’t stealing packages they leave them wherever unattended. The company is a joke!
Lasership says they did an investigation and the package was delivered but the seller states that the package is still in transit. How are they able to stay in business?
If there was a way to give this company 0 stars I would. No one cares at this company, LaserShip, and it amazes me that they are able to be in business. The laziness as stated by other customers is an understatement as they have a 1 star Yelp review. https://www.yelp.com/biz/lasership-new-york-2 Please read the other reviews as they ALL reaffirm the same things.
The driver couldn’t find the street address of the Post Office; which is shameful but marked the package delivered. Supposedly, it was returned to the distribution office but I was only contacted after the Post Office closed. I called LaserShip to dispute that I had not received the package and there was no way to deliver to the Post Office on Sunday. The customer service representative took my home address and mobile stating that the driver would ring me upon delivering. The next day I got a text alert stating it was delivered. It had not been delivered to my home address.
The next day I went to the Post Office 3 times in search of my package to no avail. The day after that I checked the post office to no avail. Eventually was able to get in contact with LaserShip customer service only for them to send me a picture of the fact that the delivery driver left the package in the self-service customer area of the Post Office. This is beyond incompetent. Every time you call customer service there was a 20 minute wait time, people hanging up on you and supervisors making promises as long as they don’t have to truly provide customer service. I wasted 2 days of my life with a company that clearly doesn’t value customers or even care at ALL. This company is beyond shameful. I truly wish I could provide pictures to illustrate how inept this company is on the basic level of delivering a package.
Please look at where my package was delivered. Out of view of attendants. The delivery person even thought it was ok to take the 1st photo. Funny thing is that I have no certainty the way things transpired that the delivery driver didn’t take my package. There is absolutely no accountability at this company with every excuse being passed along with customer satisfaction being a hoax.
I live in Virginia and signed up to drive for lasership. It’s been great. I can set my own hours, it’s pretty flexible and an overall good idea for a company I think
Same day shipping on the East Coast? I was a bit skeptical at first but I gave it a try and it worked!