OrangeDS is a private shipping carrier that also doubles as a postage consolidator and global fulfillment network. They offer clients discounted shipping rates and competitive delivery times, using USPS for last mile delivery. Specializing in international shipping, OrangeDS ships to over 220 countries.
Overview:
If your E-commerce business is shipping parcels internationally, OrangeDS is an alternative to the major carriers. They offer volume discounts for businesses shipping lots of parcels, as well as global fulfillment services to get your products to your customers quickly. While the fulfillment aspect of their business is a nice perk, potential clients should keep in mind that they add markups on top of their actual published postage prices. Therefore, you’ll get even better discounts if you use shipping software to buy postage online. Generally speaking, we think you’re better off shipping with USPS in the first place…especially if you can keep your fulfillment in-house. You can even take advantage of a special international service called Simple Export Rate, which is hands down the cheapest way to send parcels under 4 pounds internationally with USPS.
Highlights:
- Ship to over 220 countries worldwide, including countries in Europe, Asia and the Middle East
- Their Global Fulfillment Program allows for outsourcing fulfillment at strategic locations throughout the United States and other foreign countries
- Integrate their API with multiple marketplaces and shopping carts
- Use their browser-based portal OrangeTrac to manage and review your shipments
- Contact form available on their website
Not sure if OrangeDS is right for you?
To explore the best carriers, check our guide:
Ben
Absolutely HORRIBLE, took 3 MONTHS for it to leave their facility and I somehow still don’t have it!
Asensio
Worst company in the world, package is still in route (book) after 223 days!
Robert W
Worst shipping service ever. Package was in my town and sat for 4 days, now it has moved to a state on the opposite side of the country. Unbelievable. Garbage.
Liam
Item “Shipped” on January 17. For 6 days eBay reported it was in New Jersey. Another tracking company showed that it went to the UK and then to Kentucky for 2 days. Then after 4 days it was in Illinois. 9 hours later it departed Illinois. 30 hours later it arrived in Las Vegas. 3 hours later it departed Las Vegas, which was 21 hours ago. 3 hours later eBay claims USPS awaits item in Oakland.
This is Twilight Zone-esque. This is far worse than clumsiness. How could any company take twice as long as USPS or UPS without deliberately wanting to delay delivery, for “reasons of their own” ?
HELLO OrangeDS !?!? What is going on?
Liam
Tracking number January 17.in New Jersey. 2 days for parcel to go to the UK and then back to Kentucky. 4 days to go from Kentucky to Illinois. 36 hours to go from Illinois, via Las Vegas, to Oakland, and still “USPS awaits item”. I read here others have had roundabout deliveries or non-deliveries. Definitely worth demanding that shippers NOT use OrangeDS.
asensio
Ordered a book past 3th October from USA to Spain and book is still in USA, see https://parcelsapp.com/en/tracking/ODSDBI00000027631846
Latest tracking shows the book arrived to USA after 3 months!
Avoid this awkward company at any cost!
J. K.
I ordered a book from DiscoverBooks a month ago; they used OrangeDS for shipping and, for some stupid reason that I just can’t understand, this company has sent my parcel to the UK, when I’m located in Mexico. Don’t ask me to explain how can anyone with a brain could possibly confuse Mexico with the UK, or any part of Europe… It seems that I’ve lost my book, but don’t let this happen to you: avoid any company that uses OrangeDS for their shipping “services”.
John
12/24/2022 was the promised delivery date, but looks like my parcel hasn’t moved since it’s arrival in Secaucus, New Jersey, on 12/12/2022.
Is this where packages go to die? I could have driven to New Jersey from Chicago and back in less time than it’s taking these jamokes to send me my damn book.
Ryan
***BUYER BEWARE***
This company is awful! I purchased a Christmas gift on eBay from one of their clients on Nov. 30th. I received a tracking number on Dec. 1st. However, the package is still sitting in New Jersey and hasn’t moved for three weeks. I have attempted to contact their customer support three times and have not received a single reply.
Nick
Yeah everything that’s been previously stated about this company is spot on. At first I thought I got lucky since my package arrived at the Secaucus, NJ depot pretty quickly after I bought it but that was over a week ago now. I understand with the holidays and everything alot of businesses were closed and what not. The last time I checked it said my package had arrived at the destination country and it’s been saying that for the past couple of days. It’s like I could’ve just drove and picked it up from NJ and had it within a day without dealing with all this nonsense.
Andrew Mowbray
I order a lot of books from the the US to Australia and am rapidly coming to the conclusion that anything sent via OrangeDS just disappears into a black hole. Even USPS is better. It might be slow, but at the books arrive. When ordering, I now put a note requesting that OrangeDS not be used.
Matt
Item was shipped 12/03, and now it is 12/17 with no updates.
Horrible service, I will not buy from that eBay seller again and will ask others how they ship before buying. Tracking number is 420641389274890172373126424753
Josephine
The tracking for my package has not updated since 12/7/2022. They were books I ordered from ebay to give as gifts!! Where is my package?????? Please!!!!!
Ryan
I ordered Xmas gifts from WOB on November 30th. They’re still sitting in New Jersey. Now I have no time to reorder alternatives.
John
Also in the same situation. My package hasn’t moved out of Secaucus, New Jersey since the 12th of December.
Karen
Been waiting for this Item from
US been in UK for over a week and Evri still waiting to receive it. Advertised as 10-15 days delivery 12 days since ordering and still parcel hasn’t moved ?? Ordered something from China 3 days after this and have received it within a week of buying it ?
McKenzie
DO NOT USE. I will be contacting any sellers using this company and advise them against it or leave them one-star reviews for the crappy shipping.
Let me preface this by saying: I am in New Jersey.
I ordered books off of eBay, and it has been two weeks.
Today was the expected delivery date.
Yet, nothing is here.
Why?
Well, let me tell you.
From my tracking information, my package started in New Jersey, went to Illinois, then to Pennsylvania, and is still not here. Now.. Why the HELL did it go to ILLINOIS when it was shipped FROM THE STATE IM IN?!
It makes absolutely no sense and I swear they’re just shipping it all over the country to annoy me and waste the customers time. And this isn’t the only package being shipped through them, either, so it’s not just a one time fluke. I have three packages being shipped through them and ALL of them have been giving the NJ->IL->PA runaround without ever getting here.
Mind you, not only was the origin city from where the seller shipped my book in New Jersey (where I am, need I remind you again), but the city it was shipped from is 15 MINUTES AWAY FROM ME. How does it take over two whole weeks to get a book from City A to City B which are ~FIFTEEN~ minutes apart. NOT EVEN TEN MILES BETWEEN THESE CITIES.
I have the sinking feeling I’m never getting these books.
Absolutely awful, do NOT use OrangeDS and do NOT support sellers using them.
Stephanie H
So far, it seems mine is taking the same route.
Purchased Jan 15th, “picked up” by this partner in NJ the 17th, for 6 days it sat there. Finally yesterday, the 23rd, it has moved and is in Illinois! I’m just next door in Delaware!
I ordered from various used book ebay sellers the same day and all used shipping partners, so its been like a test to see which is the worst. I had thought the one coming from a neighbor state would be fastest…but no, OrangeDS is the only one I’m still waiting on. Worst of the bunch.
Are they lying about the initial location? Noticed if I track the number via their own site the locations aren’t even listed.
Brittany
WORST SHIPPING EVER!!! It says it arrived to destination country and usps is awaiting item since the 1st and It claims it shipped the 29th!!! And of course you can’t contact customer service!! PISSED!!!
Bart
I purchased a book from Utah. The same day I bought a similar sized package from China. Chinese delivery received 10;days ago – still waiting fir this DS Orange shipment. Would not recommend this company to meet anyone’s shipping needs
David - California
Vying with Domestic DHL for worst of the worst. Items can sit idly for a week, move a bit and then wait for USPS to pick up.
OrangeDS may be cheaper for vendors but, I’m beginning to avoid any vendor who choses to ship either Orange or Domestic DHL (International DHL still gets high marks in my book).
Jennifer
I purchased a small book on eBay. It was shipped on Oct 27 in Florida (allegedly) and was coming to California. It took 6 days to get from Florida to New Jersey, where apparently the USPS is now in receipt. I don’t know what kind of a rate they gave the seller, but had the book been mailed using USPS originally, I would have had it by now. I have no idea when this will arrive, but it is highly unlikely I will have it by the destination date (tomorrow).
Scott
I’m in the middle of trying to get an order right now. According to Orange DS tracking number, they’ve had the package since Sept 7th… it is now Sept 19th and no progress. The USPS is still waiting, as am I for my order. Definitely avoid Orange DS for any deliveries.
Pat
Worst Service on the face of the planet. Purchased a book to be sent express to Australia. Tracking has it transferred to the Uk if the tracking can be believed (Obviously they got Austria and Australia confused) Contacted the resolution centre by email reply standard lip service waiting on the Uk partner to reply they have no idea where my purchase is nor do they care.
John
Horrible tracking that hasn’t been updated in 2 weeks. Why does it take over 2 weeks to get a package from New Jersey to Los Angeles? Very poor service!
OrangeDS CS
Hi John – Thank you for your message – Would you mind e-mailing or replying with your tracking number so we can look in to this for you as soon as possible? – Sorry for the issues you are experiencing. – [email protected]
Blair
Avoid OrangeDS at all costs!
Purchased item on 27 May 2022 from seller, shipped via OrangeDS, arrived in destination country 10 Jun 22 & still yet to receive package (now July). Their parcel tracker is next to useless as it hasn’t been updated.
Communication from them is non-existent unless you count a pre-formatted canned response as customer support.
Use them at your own peril, but don’t expect your customers to appreciate you if you do.
OrangeDS CS
Hi Blair – Sorry to hear about this experience, are you able to share your tracking number so we can take a look for you? Or e-mail us at [email protected].
Tim
This service is great if you have at least a month of time to waste!
OrangeDS CS
Hi Tim – We are sorry to hear about this experience, we would happily look in to this for you, can you kindly share your tracking number or send it over to [email protected]
Greg
There is nothing fast about this. Just say no.
OrangeDS CS
Hi Greg – Sorry to hear about this issue, can you kindly share your tracking number or send it to us via [email protected] and we will look in to it for you right away!
Gny
So annoyed. 12 days and there is no news about my parcel. I email them but they don’t reply. Never again!
OrangeDS CS
Hi Gny, This does not sound right – can you share the tracking number or get in touch with us via [email protected]. – We will look in to it right away.
Rob Douglas
It took my parcel 18 days to be delivered to me from New Jersey to Maryland, disgraceful! They should not be in business.
OrangeDS CS
Hi Rob, So sorry to hear this! – can you share the tracking number or get in touch with us via [email protected]. – We will look in to it right away.
Charles Vacher
Very bad service.
Is Orange ds
a fraud?
OrangeDS CS
Hi Charles, So sorry to hear this! – can you share the tracking number or get in touch with us via [email protected]. – We will look in to it right away.
Claire Gauntlett
Emailed numerous times no reply, tracking number didn’t even work. Absolute joke. Haven’t received my parcel.
RALPH G MASTROBERTE
It seems that orange-ds main job is to make excuses for it’s shippers. I have 2 sellers using orange-ds tracking and both say there’s a shipping delay due to weather. A 10 day delay. No other shippers have any weather warnings for the same dates.
William
I’m Having The Same Problem…
Ordered A Dvd On June 28th….Still Have yet to Receive It .It Said It Should Be Here In Maryland At My Address July 15th.. well It’s Zero Hour And Still Nothing. The Last Tracking Update Was June 30 Which Should It Was Still In NJ. Why Does Package That’s Literally A 3.5 hour drive away Take This Long???? I’ll never use Or Do Business With Anyone Who Does
LTD TIME
How a monkey jerk of an operation like this stays in business is a “Wonder of the World”! Their tracking, being polite, not only misses the mark, but the target altogether.
As The Donald would say, “You’re Fired”!
Cate
Making a note of any seller that uses this service and never buying from them again.
Steve Sugarek
I have never had the displeasure of being introduced to OrangeDS until now. I bought an item on eBay that has been sitting at some hub waiting to be forwarded to USPS, and it has not budged in several days. Apparently the seller may have used this outfit as a convenient, lower cost alternative to traditional shipping means, but this is akin to betting on a jackass to win the Kentucky Derby! Take heed and stay away from this company, their service is hideous!
John
Awful awful awful. Does NOT take over 10 days for an order from New Jersey to delaware… Even when shipped Media mail. I could have drove the 2 hours to get it in less time. Congrats to orange ds for giving all your customers nothing but negative feedback on ebay.
Kay
Steve,
I have to say, as frustrated as I am because I’m awaiting a textbook, I appreciated the dark humor in your review!
Brian
What an utter and complete joke of a company. They need to close up shop permanently. They have had my package for EIGHT DAYS and they only have to take to a post office near where they received it. THEY SUCK!!!!!!!!!!!
Alexander Walter
Like almost everyone else, I never received my parcel, although the shipment was claimed to have been delivered.
Deborah Martin
They said they delivered my parcel. It is no where to be found. One of a kind book. So upset
Bill
YOU’RE DELIVERY SERVICE SUCKS!!!!!!!
Trip McN
No package, no excuse
Orange DS is crap
Trip McN
No delivery, no refund, no explanation
KSD
Shitiest shipping service provider there is. The delivery distance is just from Kentucky to Connecticut, it has been a month.
Christine
Horrible. Never received my package. Businesses who use this “service” to save money should be prepared to lose business.
Abhi
Ridiculous service. No reply even after emailing 3 times.
Jess
I was supposed to get a parcel delivered through this company. Have not received it yet.
Lao
Easy to ship to Asia and track packages, have sent a lot of small parcels from California to Japan/Korea/Philippines with no problem
Julius Paltriguera
I ordered from the US book seller a Holy Bible and OrangeDS was suppose to deliver it to me in the UK. Until this writing I didn’t get it although they alleged to have delivered it in 31Dec2020..
Nancy Lee
Email stated my book was delivered today but it wasn’t there. Having hard time finding a way to contact. Will try again tomorrow