Shipping Questions

military addresses require customs forms
Do I Need Customs Forms to Ship to Military Addresses?
No matter if you use shipping software or ship at the Post Office, USPS requires you to fill out customs forms when shipping to and from military addresses.
USPS Insurance
Does USPS Insurance Cover the Cost of Postage?
Your USPS insurance will cover your postage as well as the value of the contents in your package, as long as your claim doesn't exceed the maximum coverage.
ship flats with USPS
Can I Use Package Services to Send Flats with USPS?
You are unable to ship flats with USPS in order to obtain a tracking number, since USPS treats flats as envelopes that can only be sent through the mail.
USPS does not deliver regular mail on Sundays and major holidays
What Are the Days USPS Does Not Deliver?
USPS does not deliver regular mail on Sundays, and on the ten federal holidays such as New Year's Day, Memorial Day, Columbus Day, Christmas Day and more.
ship lighters with USPS
Can I Ship Lighters with USPS?
You can ship lighters with USPS as long as you obtain prior written approval first. You'll also be restricted to using ground transportation services only.
does USPS track every package?
Does USPS Track Every Package and Envelope?
All USPS services come with free tracking included, and each package and envelope sent with USPS has a unique tracking number printed on the shipping label.
ship the Scotch Flex and Seal Shipping Roll
How Do I Ship the Scotch Flex and Seal Shipping Roll?
Have you ever heard of the Scotch Flex and Seal Shipping Roll? If you haven’t, you could be missing out on one of the coolest packaging innovations in recent memory...
File a USPS insurance claim
How Do I File a USPS Insurance Claim?
If you shipped your package with any of the USPS Priority Mail services, it includes built-in USPS insurance. Learn how to file a USPS insurance claim here.
USPS missed my pickup
What Do I Do if USPS Missed My Pickup?
If USPS missed your pickup, the best thing is to schedule another pickup for the next day. If they miss the following pickup, visit your local Post Office.
get a Priority Mail Express refund
How Can I Get a Priority Mail Express Refund?
If your express parcel isn't delivered by the time of the service commitment cutoff, you're eligible to get a Priority Mail Express refund on USPS' website.
shipping to Puerto Rico
Do I Need Customs Forms When Shipping to Puerto Rico?
The US Postal Service treats Puerto Rico as a domestic mailing destination, which means you don't need customs forms when shipping to or from Puerto Rico.
Timothy Costello
Who is Timothy Costello?
Timothy Costello is the Acting Vice President of Sales for USPS. He assumed this role in October 2019, after serving in a variety of USPS leadership roles.