Shipping Questions

File a USPS insurance claim
How Do I File a USPS Insurance Claim?
If you shipped your package with any of the USPS Priority Mail services, it includes built-in USPS insurance. Learn how to file a USPS insurance claim here.
USPS missed my pickup
What Do I Do if USPS Missed My Pickup?
If USPS missed your pickup, the best thing is to schedule another pickup for the next day. If they miss the following pickup, visit your local Post Office.
get a Priority Mail Express refund
How Can I Get a Priority Mail Express Refund?
If your express parcel isn't delivered by the time of the service commitment cutoff, you're eligible to get a Priority Mail Express refund on USPS' website.
shipping to Puerto Rico
Do I Need Customs Forms When Shipping to Puerto Rico?
The US Postal Service treats Puerto Rico as a domestic mailing destination, which means you don't need customs forms when shipping to or from Puerto Rico.
Timothy Costello
Who is Timothy Costello?
Timothy Costello is the Acting Vice President of Sales for USPS. He assumed this role in October 2019, after serving in a variety of USPS leadership roles.
Media Mail Rates can't be discounted any more than they are
Can I Find Any Cheaper USPS Media Mail Rates?
Since the US Postal Service already offers such a huge discount on Media Mail service, you won't be able to find any additional savings on Media Mail Rates.
USPS Flat Rate Boxes
Can I Use USPS Flat Rate Boxes to Ship Non-Flat Rate?
You can't use USPS flat rate boxes unless you pay for flat rate postage. If you don't, USPS will charge you for the service marked on your box or envelope.
ship blank DVDs with Media Mail
Can I Ship Blank DVDs with Media Mail?
The US Postal Service is quite strict about what items qualify for Media Mail service, and unfortunately, you're unable to ship blank DVDs with Media Mail.
USPS media mail cost
How Much Does USPS Media Mail Cost?
Wondering how much it'll cost to ship USPS Media Mail? Check out our Media Mail price breakdown and learn more about this specially discounted USPS service.
Jay Smith
Who is Jay Smith?
Jay Smith is the Director of Enterprise Accounts for USPS, appointed in October 2019. Smith has been with USPS for 26 years, working in sales and marketing.
ship model rockets and ship toy propellants
Can I Ship Model Rockets and Toy Propellants with USPS?
You can ship model rockets and toy propellants with USPS, but you can only use ground transport services such as Parcel Select Ground and/or Retail Ground.
Ship Live Fish with USPS
Can I Ship Live Fish with USPS?
You can ship live fish with USPS if the fish can fit inside USPS' box size regulations, and if you use enough packing material to fully absorb any leaks.