AxleHire is a niche shipping carrier that focuses on providing last mile delivery. They boast some big name clients such as Walmart, Gobble, HelloFresh and more. Potential clients should note that service is limited to Phoenix, Los Angeles, San Francisco, Las Vegas, Portland, and Seattle.


Since they specialize in local, last mile delivery, AxleHire is a popular solution for same-day and next-day shipping amongst retail and E-commerce businesses. They work with businesses in a wide variety of industries, such as meal kits/prepared foods, grocery stores, prescription medication and more. AxleHire also offers an API solution so clients can customize their shipping process. However, potential clients should note that service is limited to the western part of the United States. If time is of the essence for shipping parcels such as perishables, they are a fine option…but that’s money you don’t need to spend unless you HAVE to, in our opinion. We suggest shipping with USPS directly as opposed to working with a last mile delivery company. You’ll save more money, and you can ship certain mail classes like Priority Mail Cubic that deliver parcels in just 1-3 days.

Feature Overview:

  • Same-day, next-day, and 2-day deliveries
    • Sunday delivery also available
  • Warehousing and sorting services
  • Customizable API
  • Browse more features


  • Recipients receive real time text notifications and clients receive photo proof of delivery
  • Refrigerated shipping keeps frozen food and perishable shipments cool
  • Dispatch team offers clients 24/7 support
    • Contact form also available on their website

Not sure if AxleHire is right for you?

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12 Reviews1 of 5 stars

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  1. colin

    Delivery cancelled because the driver was unable to locate my building using a GPS. I have had like hundreds of deliveries without issue, I get uber drivers that do a better job of delivering than this company. Their driver called me at 6pm on a sunday because he couldn’t find my building. I asked him to check that he had it entered in correctly. It’s not hard to find. He said he was stuck because there was a crane blocking the road. I walked outside and there was no issue with traffic or any road blocks. He cancelled my order. Couldn’t even tell me where he was. It sounded like a lie. Now I don’t want to eat the food that’s been sitting in some delivery dudes car for over a day. Cost a freshly customer.

  2. Annie

    They didn’t deliver my EveryPlate order on the day that was scheduled for delivery. I sent an email to customer service to check in on it and was told it was in their secure warehouse and that they’d deliver the next day. I asked if the warehouse was refrigerated and no one responded to me. I checked in again the following day in the evening because it still hadn’t been delivered at 8PM. Then I was told the driver was on their way. I received it. It was leaking and had clearly not been refrigerated for a hot minute. Sure that meat isn’t rotten. Apparently they only respond to basic emails, but not to any inquiries about their facilities. Think it’s safe to assume that when they miss a delivery they do NOT refrigerate the product.

  3. Laura

    Canceling Sun Basket because of Axelhire. They simply do not care whatsoever about you or your packages, and they don’t care about their drivers either. They’re SEVERELY underpaid, so it’s no wonder the drivers don’t care enough to properly deliver packages. They would literally leave a package on the roof before the front door.

    An absolute scam. Shame on Sun Basket for claiming to be ethical then hiring this company that clearly exploits their workers. Their “fresh” food is spoiled by the time you get your delivery anyways. Corporate greed, literally the worst of the worst. Axelhire… count your days

  4. Nat

    What a joke! Canceling HelloFresh. Said delivery failed and I was home all day with front door open! Never showed up and won’t reply to my email.

  5. James

    A complete joke. Gig-economy nonsense trying to cut corners by using untrained people who use their own vehicle to pretend to drop off packages. If you’re lucky, they get tossed somewhere on your block. If you’re not, they just disappear after a few days “lost” in their system. Greatest way to lose customers as a business is to use Axlehire for your last-mile.

    • Jean

      Doesn’t work for a meaningful fraction of the time, so far I’ve had 2-3 everyplate deliveries disappear into thin air, and I switched to hungryroot to try to get away from delivery problems and just had my first delivery from them also disappear into thin air. The uncertainty is worse than the hassle of reporting the missing deliveries to the food service company

  6. Glenn Baxter

    Amateurs at best. I called HelloFresh and threatened to quit. They switched me back to UPS, who never missed a delivery.

  7. MB

    I think this company is a scam. Two weeks in a row my home food delivery didn’t arrive. I was actually in front of my house waiting for the delivery when I got a text saying that delivery was attempted but failed. WHAT?!! The week before they said that it was delivered but zero sign of it. I firmly believe that their drivers are taking these meals and having a feast because they are not tracked and the food delivery company has to pick up the tab. You can’t reach anyone on the phone at Axle because of some hurricane overload to their system and they do not respond to emails. BEWARE AND DO NOT USE THEM!!

  8. Susan

    The WORST. NEVER on time, leave deliveries on sidewalk. Cost Freshly a customer.

  9. john

    Axle is constantly turning over drivers your freight is being handled by first day drivers . Beware you will lose customers .

  10. Eric V.

    I’ve been subscribing to hello fresh for a while and it was all good until they started using Axle Hire to deliver, I’m assuming to cut costs. Now my packages are delivered….sometimes. It’s brutal. Hate to say it but I’ve unsubscribed because it’s so unreliable

  11. Tess

    I’m just a customer, but trust the reviews and don’t bother using Axle Hire. You’ll lose your customers if you’re a business due to unreliable deliveries and poor customer service.


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