OnTrac is a private shipping carrier that offers a variety of shipping services for consumers and small businesses. Solely concentrating on the western part of the United States, their service is limited to California, Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho.
As a shipping carrier option, OnTrac offers fast package delivery services and competitive rates for ground shipping. However, nearly all of their rates are more expensive than USPS. Additionally, you won’t get as deep of discounts on OnTrac’s postage as you would buying USPS postage through shipping software. Therefore, we recommend shipping with USPS if you’re an E-commerce business sending out lots of parcels.
- Free to sign up
- Overnight delivery in California
- USPS last mile delivery for companies shipping over 500 small packages per day
- Phone support from a live customer service representative between 6am and midnight
Not sure if OnTrac is right for you?
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I’ve been receiving the same copy and paste message for the last three days! The customer service at this place is horrible you can’t even get in contact with a real person to speak about where my package is or why is there a delivery delay ! This company has to do better. Your website doesn’t give accurate updates & my package has been sitting in for facility for 3 days! Today will be day number 4 I need to know when my package when be delivered to me !!!!!!! This is very frustrating not getting a respond from someone that can actual try to help me resolve this issue. I went on laser ship & on trac neither gives me estimate delivery date or time. The customer service you provide needs a lil more care, you can’t keep sending customers automatic messages & think that will fix the issue.
Bullshit company with horrible logistics, no accountability, no integrity with years of horrible reviews and suspected criminal theft
nice alternative to USPS, quicker deliveries but slightly more expensive
If you live in any of the OnTrac states and need something delivered quickly, give them a shot! I tried them one day and they ended up being cheaper than FedEx for overnight delivery from LA to San Francisco. Will keep using them from now on!