International Mail Disruptions due to COVID-19
by Rockwell Sands @

International Mail Disruptions from COVID-19 (the Running List)

A running list of all the international mail disruptions due to COVID-19 (updated on June 15, 2020)

As the Coronavirus pandemic continues to worsen around the world, postal services in various countries will continue to experience mail disruptions for both domestic and international mail and parcels. This is a running list of all Universal Postal Union (UPU) countries currently experiencing some form of mail or parcel disruption, and what their postal systems are doing about it until further notice. We will continuously update the list with any new developments, and will include any additional countries as we receive updates.

The List of Countries with International Mail Disruptions from COVID-19 (As of 6/15/2010)

Albania

Albanian Post advises that the Government of Albania has extended the state of emergency until June 26th, 2020. As a result, Albanian Post is declaring a situation of force majeure with regard to all letter-post and parcel-post items. Customers should expect delivery delays for all items destined to Albania. Furthermore, Albanian Post has ceased to accept EMS items within its network, and letter-post and parcel-post items will be accepted only for those destinations where transport capacity is available

Argentina

Correo Argentino has made arrangements to guarantee the continuation of its key services. Also, as part of health and safety measures to limit the spread of COVID-19, no letter-post, parcel-post or EMS items will require signatures upon delivery. Instead, the postman/postwoman will ask the addressee for a piece of ID and will note down the number in the signature field. These circumstances will affect the quality of service for all categories of inbound and outbound mail. As such, Correo Argentino, citing force majeure, will be unable to guarantee delivery service standards (e.g. delivery time) in accordance with Universal Postal Union regulations

Armenia

Due to the suspension of flights resulting from the outbreak and spread of COVID-19, the postal operator of Armenia expects serious delays in processing of inbound and outbound mail (letter-post, parcel post and EMS items) until further notice. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel post and EMS items). Delivery may be performed via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code

Australia

Australia Post has advised that they are declaring a situation of force majeure for all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. Customers should expect delivery delays

Austria

The Austrian government has extended the measures aimed at slowing the pandemic spread of the Coronavirus. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time. As long as these regulatory measures are in place, the Austrian Post will no longer be able to meet all of its contractual obligations in full, in particular the quality delivery standards

Belarus

the Republican Unitary Enterprise of Posts “Belpochta” (RUE “Belpochta”) has advised that, owing the suspension of flights and various measures taken by countries (such as self-isolation, social distancing, advising people to work from home), it is currently unable to send mail (letter-post, parcel-post and EMS items) to a number of countries. The current situation will have a major impact on quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis

Belgium

Bpost has advised that operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general, but will be closed on Saturdays
  • For domestic and inbound international items that would normally require a signature, the mail carrier will sign for delivery in place of the customer (but in the customer’s presence)
  • Bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments

Furthermore, in common with many other postal operators, given the diminishing number of flights and reduced capacity, Bpost is temporarily unable to send outbound international mail and parcels (letter post, parcel post and EMS) to destinations outside Europe

Bermuda

All public transportation, including flights into Bermuda, have been suspended with effect from March 20th, and affected individuals are required to self-quarantine. These measures are having a direct impact on postal operations and service quality. Therefore, Bermuda Post Office is declaring a situation of force majeure with regard to all international letter-post, parcel-post and EMS items

Bhutan

Bhutan Post has advised that it experiencing significant disruption to its daily operations due to the closure of businesses, airlines and other transportation providers, This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services

Bolivia

Agencia Boliviana de Correos has advised that effective from March 22nd to April 15th, it is temporarily suspending all mail services. Agencia Boliviana de Correos is therefore declaring a situation of force majeure in relation to all letter-post, parcel-post and Express Mail Service (EMS) items

Botswana

Botswana Post is therefore suspending all international mail operations, including the acceptance and processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) for 28 days from April 2nd to April 30th, or any other date announced by the government

Brazil

There may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards (including delivery times and other quality parameters) applicable under UPU provisions and related bilateral and multilateral agreements with designated operators and any interested third parties. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient

British Virgin Islands

BVI Post has advised that the Government of the Virgin Islands has suspended all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until further notice. As a result of this suspension, BVI Post is declaring a situation of force majeure

Canada Post

Canada Post is experiencing significant disruption to its daily operations owing to exceptional precautionary measures, including the temporary closure of many institutions (schools, universities, public institutions, etc.) and self-quarantine for affected individuals. There is also considerable disruption with regard to airlines and other transport providers. This is having a direct impact on service quality for international inbound and outbound services. Therefore, Canada Post has declared force majeure in relation to all international letter-post, parcel-post and EMS items until further notice

  • Canada Post will no longer request a signature for any deliveries until further notice. Instead, its delivery agents will apply “safe drop” procedures whenever possible to do so. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring the payment of duties and taxes.
  • The organization has also implemented revised delivery procedures. United States inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.
  • Processing of inbound items from the United States will proceed as normal, and Canada Post asks USPS to continue sending mail dispatches to Canada. While processing of domestic and inbound mail from USPS will continue as normal, there may be some delays on certain inbound mail items from USPS due to limited air network capacity. It should be noted, however, that the surface and air networks between USPS and Canada Post are operating smoothly. Given the potential for service delays for their customers, Canada Post is still treating this situation as a case of force majeure

Cape Verde

Correios de Cabo Verde has advised that the government of Cabo Verde has declared an emergency for at least three weeks beginning March 18th. Cape Verde has closed its borders and suspended all flights to all EU countries, United States of America, Brazil, Senegal and Nigeria. All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations. Correios de Cabo Verde will continue to operate during its normal working hours

Cayman Islands

The Cayman Islands Postal Service has advised that it is now required to suspend all postal operations, owing to measures taken to reduce the spread of the COVID-19 pandemic. The Cayman Islands Postal Service has advised that the suspension of all postal operations has been extended until May 4th

Chad

Société Tchadienne des Postes et de l’Epargne (STPE) has advised that the government of Chad has decided to close its land borders and suspend all flights, except for cargo, from March 19th until further notice. Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them

Chile

CorreosChile, has advised that, owing to the suspension of flights from Chile and the resulting lack of transportation, CorreosChile is unable to accept or dispatch outbound international letter-post, parcel-post and EMS items. CorreosChile is monitoring the situation and will adopt corrective measures as the situation evolves

China

USPS has temporarily suspended all delivery guarantees to China until further notice (for Priority Mail Express International shipments)

Colombia

There will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services. This is specifically due to the fact that:

  • Airlines have halted flights to Europe, Asia, Africa and certain countries in Latin America and the Caribbean with immediate effect and until further notice, citing force majeure
  • Operations more broadly, including those relating to letter post and parcel post, will be subject to national government measures and restrictions and any changes in the national security situation
  • Mail will no longer be accepted or handled on Saturdays at the mail processing centre in Bogota, nor at regional operational centres; – Delivery staff will work 50% from Monday to Saturday
  • Temporary measures will be introduced to minimize human contact in the delivery of letter- post, parcel-post and EMS items that would ordinarily require the recipient’s signature
  • Customer service opening hours will be subject to change
  • Over 80% of administrative staff will be working from home

Servicios Postales Nacionales S.A. 4-72, has advised that, owing to the emergency resulting from the spread of the novel coronavirus (COVID-19), there will be significant delays in all of its international inbound and outbound letter-post, parcel-post and EMS services

Croatia

Until further notice, there is a new process for postal items subject to signature upon delivery. For registered or insured items, parcels and EMS items, the item will be placed in the addressee’s mailbox or deposited at the front door of their house or flat. In the signature field, the postman/woman will enter “C-19” to indicate that the item has been delivered without the recipient’s signature

Curaçao

Cpost International N.V. has advised that the suspension of all postal operations has been extended until April 27th

Cyprus

Starting March 21st, all commercial flights to Cyprus are suspended for 14 days. Cyprus Post advises that residents should expect significant delays on all inbound letter-post, parcel-post, and Express Mail Service (EMS). With recipient’s consent, postal items that would ordinarily require written proof of delivery may be deposited in the addressee’s mailbox, or in a secure location on the addressee’s premises

Denmark

Post Danmark (PostNord Denmark) has advised that effective March 27th, it is able to send mail (letter-post, parcel-post and EMS items) only to countries within the European Union (EU), with the exception of Cyprus and Malta. It is also able to send mail to the following countries: Canada, Hong Kong, Iceland, Iran, Japan, South Korea, Liechtenstein, Norway, Qatar, Russia, Singapore, Switzerland, Turkey, Ukraine, United Kingdom, United States of America and Vietnam. Service availability is subject to change on a daily basis, which you can check on the Post Denmark website. Furthermore, PostNord Denmark has suspended signature on delivery. Delivery will be conducted via methods that limit human contact, with immediate effect

Djibouti

La Poste has advised that Djibouti has suspended all international flights arriving in and departing from Djibouti, with the exception of cargo flights, until further notice. Therefore, delays are expected in the handling and delivery of letter-post, parcel-post and EMS items, until sufficient transport capacity becomes available.

On May 19th, USPS received a notification from La Poste de Djibouti S.A., the designated postal operator of Djibouti, advising that in an effort to reduce the spread of COVID-19, effective immediately a signature is no longer required upon delivery and items normally requiring a signature will be delivered using methods that minimize direct contact.

Ecuador

All postal services in Ecuador suspended with immediate effect until further notice

El Salvador

Correos de El Salvador advises that it will need to reduce its workforce across its entire logistics chain. Therefore, residents should expect significant delivery delays for all letter-post, parcel-post, and Express Mail Services (EMS) items

Estonia

Estonian Post, has advised that the Estonian Government declared a state of emergency on March 12th. This is provisionally due to last until 1 May 2020. Estonian Post is therefore considering the situation as a case of force majeure, and wishes to inform its partners of some temporary changes to the following services provided:

  • Air services to most countries have been interrupted, and shipments to some countries have been temporarily suspended. Estonian Post is trying to find alternatives (including replacing air links by road) wherever possible, but in most cases, these will involve increased transmission times, with a major impact on operations and, consequently, on quality of service for letter-post, parcel-post and EMS items.
  • Signature on delivery has suspended for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen). This temporary measure came into force on 16 March 2020 and will last until further notice

Estonian Post can no longer guarantee the service delivery standards (such as delivery times and other quality parameters, transmission of scanning events, QOS link to terminal dues) applicable under UPU provisions and associated bilateral and multilateral agreements with designated operators and any interested third parties

Fiji

Post Fiji is experiencing significant disruption in its daily operations, which has led to suspension of collection and deliveries for all international mail categories (letter-post, parcel-post and EMS items) and services

Finland

Posti and Åland Post have advised that owing to a lack of transport capacity, they are currently unable to transport outbound letter-post, parcel-post and EMS items to many international destinations. Starting March 18th, Posti and Åland Post will only be able to transport letter-post, parcel-post and EMS items destined for the countries listed below, with delays to be expected owing to limited capacity:

  • All EU countries, with the exception of Cyprus, Greece, Ireland, Malta, Slovakia and Spain
  • Australia, Canada, China, Israel, Japan, Norway, Russian Federation, Serbia, Switzerland, United Kingdom and the United States of America

France

La Poste has advised the French Government has extended the measures aimed at combating the spread of COVID-19 until May 11th. La Poste has suspended the following services

  • Signature on delivery
  • International Surface Airlift (ISAL)
  • M-bags
  • Returns
  • International Business Reply Service (IBRS)

Additionally, items weighing less than 33 lbs (15 kg) and with a maximum package size of 12.5 x 9.4 x 9.4 inches (32 cm x 24 cm x 24 cm) will be delivered by its commercial network. All other packages will be subject to delayed service

French Polynesia

Unable to accept letter-post, parcel-post or EMS items from any Union member countries. OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any member countries in the Universal Postal Union until national and international flights have resumed

Georgia

Georgian Post has advised that the Government of Georgia has taken measures to reduce the spread of COVID-19. As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound letter-post, parcel-post and EMS items. Severe delays are also to be expected for outbound mail to all destinations, as a result of flight suspensions. Indirect delivery methods will be implemented temporarily for letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery.

Georgian Post has advised that the Government of Georgia has decided to extend the measures aimed at reducing the spread of COVID-19 until May 22, 2020. The declaration of force majeure therefore remains in effect and unchanged. Customers should expect delays for inbound and outbound letter-post, parcel post and EMS items

Germany

In order to go contactless, Deutsche Post will deposit items ordinarily requiring the addressee’s signature in the addressee’s mailbox, or in a secure location on the premises. Postmen/postwomen will then sign for the items on their portable device. In cases where they deliver items to the recipient in person, postmen/postwomen will also sign on the recipient’s behalf.

Deutsche Post has now implemented additional measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

Deutsche Post has advised that owing to a lack of transport capacity following the cancellation of numerous international flights they have suspended the acceptance of postal items destined for the affected countries. The list of affected destination countries is likely to change every day, and an overview is available online here. Suspensions will apply until sufficient transport capacities become available. Additionally, Deutsche Post has implemented physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection

Greece

Hellenic Post faces major difficulties in mail collection and delivery

Grenada

Grenada Postal Corporation, has advised that the Government of Grenada has declared a limited state of emergency for 21 days effective March 25th. This has resulted in the closure of the airport and a number of businesses, and includes restrictions on movement of people and transport capacity. Outbound and inbound mail delivery services and other services will be affected

Guatemala

The General Directorate of Posts and Telegraphs has advised that, as part of government measures to prevent the spread of COVID-19, it is operating with 50% of its normal staff until April 12th (subject to extension). All post offices have been closed, and only home deliveries are being provided by the reduced staff, with appropriate steps taken to protect employees and customers. These measures will result in delays to deliveries, quality of service for all types of inbound and outbound mails is affected, and service delivery standards cannot be guaranteed. Therefore, the General Directorate of Posts and Telegraphs is declaring a situation of force majeure with regard to quality of service until the situation returns to normal;

Guyana

All entry ports into Guyana have been closed for 14 days. As a consequence, delays are to be expected in the handling and delivery of all mail (letter-post, parcel-post and EMS items)

Honduras

Empresa de Correos de Honduras (Honducor) has advised that it has extended the suspension of postal services until May 31st, or a later date to be communicated in due course. The suspension affects imports of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa. Honducor therefore asks countries that normally send their mail to Honduras by air cargo flights not to do so for the time being to avoid mail being stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Honducor asks to be excused from delivery time requirements and compensation for late delivery of postal items until normal operations resume

Hong Kong

Hongkong Post has announced temporarily changes its delivery process for all items requiring signature on delivery. Effective, March 28th, for letter-post, parcel-post and EMS items requiring signature on delivery, when performing at-the-door delivery, mail carrier will not obtain a signature from the recipient to reduce human interaction. In case of an unsuccessful delivery attempt, the recipient will receive a notification with instructions to collect the item at a designated post office. The collection arrangements at the post office remains unchanged

Iceland

The designated operator of Iceland, Iceland Post, has informed other Union member countries and their designated operators that it has suspended signature on delivery for inbound items as of March 19th. Delivery will be conducted via methods that limit direct contact.

Iceland Post has also advised that many international flights have been cancelled, resulting in a lack of transport capacity. Consequently, Iceland Post is currently unable to send postal items to any countries outside the European Union, with the exception of Australia, Canada, Hong Kong, Japan, South Korea, Liechtenstein, Norway, Russian Federation, Switzerland, the United Kingdom and the United States of America. Iceland Post is therefore declaring a situation of force majeure. Delays are also to be expected for postal items destined for the Union member countries listed above

India

India Post has suspended all international mail exchanges for the time being. A complete countrywide lockdown has been announced until April 14th. However, the postal service is being maintained as an essential service. Domestic mail exchanges are continuing, and all international mails received by offices of exchange before March 22nd are being delivered, though with limited staff, and subject to strict regulations announced by the government. The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).

Indonesia

Pos Indonesia has advised that operations, for all outbound and inbound mail (letter post, parcel post and EMS) are being disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended, and a situation of force majeure has been declared from March 23th, 2020 until the situation returns to normal. Pos Indonesia remains committed to keeping its services running as far as the steps being taken in the national interest to protect citizens allow

Iran

Iran National Post has advised that the government of the Islamic Republic of Iran has declared a reduction of public services from March 24th to avoid the spread of COVID-19. Service delivery standards cannot be guaranteed. Owing to insufficient transport capacity following cancellation and reduction of many international flights, Iran Post has limited sending outbound mails (letter-post, parcel-post and EMS items) to a growing number of destinations. As a result it is declaring a situation of force majeure, with immediate effect and ceasing to accept mails to those destinations until sufficient transport capacity becomes available

Ireland

An Post, has advised that owing to the cancellation of numerous international flights, it is currently limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to some countries and ceasing to accept mail destined for those countries until further notice. Details of these destinations can be found on the An Post website. As of April 15th, An Post is sending only letters, large envelopes and packets to the United States, no parcels.

Israel

Israel Postal Company has advised that, effective March 22th, the Israeli Ministry of Health has introduced measures including self-isolation, limiting the number of personnel at the workplace and advising people to work from home and restrict travel. Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as Express and PRIME, and will make every effort to ensure the regular distribution of mail. Israel Postal Company can no longer guarantee service delivery standards and is invoking force majeure. In addition, since March 17th, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded

Update: Israel will begin accepting inbound mail again on Friday, May 8th

Italy

Poste Italiane has advised that it has implemented further measures with regard to the acceptance and delivery of parcels, in accordance with physical distancing requirements. If the addressee cannot be contacted, or in the case of parcels addressed to businesses and other entities that are temporarily closed, items can be returned to sender after the first delivery attempt. Furthermore, in order to minimize the spread of COVID-19 and protect employees’ health by enabling processing by a single person, only parcels below 25 kg in weight, 120 cm in length and 150 cm for the three dimensions combined can be accepted. Parcels exceeding these weight and size limits will not be accepted until further notice. These restrictions do not apply to donations. Finally, owing to the increasing lack of transport capacity following the cancellation of numerous international flights, and further to the declaration of force majeure and the suspension of postal services in a number of countries, Poste Italiane is constantly updating its list of admitted outbound destinations.

Poste Italiane has advised that the Italian Government has decided to extend the measures aimed at minimizing the spread of COVID-19 until further notice. This includes the suspension of signature service and service standards, limitations on the size and weight of parcels, and changes to the number of delivery attempts that will be made before a package is returned to sender. Please visit the Poste Italian website for up to date information on the most affected municipalities

Jamaica

Restructuring operations entirely, which have an impact on the processing of all inbound and outbound mail. Jamaica Post will be unable to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies. Jamaica Post has advised that the suspension of service standards has been extended until further notice.

Jordan

Jordan Post Company has advised that, owing to measures taken to limit the spread of COVID-19, its ability to send outbound letter and parcel mail is currently limited to items for Turkey, Saudi Arabia, the United Arab ‎Emirates and the United Kingdom only. Express Mail Service (EMS) is available internationally to all destinations other than India. Additionally, all items destined to Jordan are being sanitized, and no signatures are being required for letter-post, parcel-post or EMS items

Kazakhstan

A state of emergency has been declared throughout the country from March 16th to April 15th and a quarantine regime has been imposed in the cities of Nur-Sultan and Almaty in response to the COVID-19 pandemic. Kazpost has put in place rapid response measures at its central office and throughout its network. At all post offices around Kazakhstan, which are operating as usual, contactless processes have been introduced and hand sanitizers installed. In Almaty and Nur-Sultan, Kazpost has worked with the city authorities to arrange inward and outward transport routes to enable it to continue its operations and maintain socially significant services for the population. Currently, mail deliveries and distribution of newspapers and magazines are carrying on as normal. However, given the imposition of quarantine and the restriction of air and train transportation to and from Nur-Sultan and Almaty, delays in mail delivery to all areas are possible. Passenger flights to and from Nur-Sultan and Almaty have been suspended since March 22nd. Kazpost requests that its quality performance not be taken into account for the duration of the state of emergency.

Kazpost JSC has advised that it has suspended the dispatch of all types of postal items to the following countries; Algeria, Australia, Azerbaijan, Brazil, Canada, Georgia, Hungary, India, Iran, Israel, South Korea, Kyrgyzstan, Malaysia, Moldova, Mongolia, New Zealand, Norway, Pakistan, Philippines, Qatar, Spain, Tajikistan, Turkey, Turkmenistan, United Arab Emirates, United Kingdom and United States of America

Kuwait

Kuwait Postal Sector has extended the suspension of all inbound and outbound letter-post, parcel-post and Express Mail Service (EMS) items until June 1st, 2020. Therefore, the situation of force majeure declared previously is to be extended until June 1st

Kyrgyzstan

Kyrgyz pochtasy has advised that in accordance with the declaration of the Government of Kyrgyzstan in response to the worldwide coronavirus (COVID-19) pandemic, it is temporarily suspending the shipment of outbound mail destined to foreign countries. Mail destined to Kyrgyzstan will continue to be delivered as usual

Latvia

Latvijas Pasts has advised that the state of emergency has been extended until at least May 12th. Therefore, the situation of force majeure previously declared by Latvijas Pasts is being extended until further notice. Latvijas Pasts can no longer guarantee service delivery standards and significant delays should be expected

Lebanon

Processing of all inbound and outbound international mail conveyed via passenger air transport suspended until further notice

Liechtenstein

Liechtensteinische Post has advised that all letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee. For such items, the mail carrier will leave a note in the signature field of the handheld device. This temporary measure will apply until further notice

Lithuania

Lithuania Post has advised that the Government of Lithuania has decided to extend the nationwide quarantine for at least two more weeks – until April 13th – in order to limit the spread of the novel coronavirus (COVID-19). To eliminate customer interaction at the doorstep, Lithuania Post has suspended the collection of signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature. For this reason, service delivery standards cannot be guaranteed and Lithuania Post is therefore invoking a situation of force majeure with regard to quality of service, until the situation returns to normal

Luxembourg

Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery. However, international and domestic operations will continue as normal insofar as possible. Several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays
  • For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field

Post Luxembourg has advised that the delivery of letter post will be suspended on April 10th until further notice

Madagascar

Paositra Malagasy has advised that the Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from March 21st. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items)

Paositra Malagasy has now advised that the Government of Madagascar has extended the state of emergency in the country until April 19th

Malawi

Malawi Post Corporation (MPC) has advised that, owing the grounding of flights into and out of Malawi by its partner airline because of the COVID-19 pandemic, MPC is suspending international mail operations until further notice. MPC is therefore declaring a situation of force majeure. It is unable to guarantee outbound and inbound mail standards for all categories of mail (letter-post and parcel-post items)

Malaysia

Pos Malaysia, has advised that delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19. The dispatching of all outbound airmails (letter-post, parcel-post and EMS items) to the following countries is expected to be severely delayed:

  • Austria, Belgium, China (People’s Rep.), Croatia, Czech Rep., Denmark, France, Germany, Greece, Italy, Japan, Kazakhstan, Mongolia, Norway, Oman, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine and United Kingdom (from March 18th)
  • Canada and United States of America (from 30 March 2020)

For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows:

  • Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient. Instead, the mail carrier will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force on Monday, 16 March 2020 and will remain in effect until further notice
  • For delivery of items to a mail room, the addressee will receive a text message or telephone call
  • Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended

Pos Malaysia is therefore declaring a situation of force majeure in relation to all international mails (letter-post, parcel post and EMS items), owing to COVID-19 and its effects on postal services worldwide, until sufficient transport capacity becomes available

Maldives

Maldives Post has advised that they are extending the suspension of all postal operations until June 18, 2020, or a later date to be communicated in due course. Therefore, all previously announced measures, including force majeure, continue to apply.

Mali

Suspended all commercial flights (other than cargo flights) from affected countries, which will affect postal services

Malta

All letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the moment of handover to the recipient. For these items, the postman/woman will ask for the recipient’s name and ID number, and they will enter this information in the signature field on the registration barcode sticker

Mauritius

Mauritius Post has advised that they are extending the suspension of mail services until May 4th. All post offices nationwide are closed and all classes of mail will be subject to delays. All inquiries, including those handled electronically through the Internet-based systems for parcel-post, EMS and registered items, are liable to be disrupted. Also, call agents may not be able to deal with telephone inquiries. To eliminate customer interaction at the door and in accordance with physical distancing requirements, Mauritius Post has suspended the collection of a signature on delivery of registered postal items, until further notice. Owing to the suspension and cancellation of many flights to and from Mauritius, severe delays for all outbound and inbound mails (letter-post, parcel-post and EMS) are to be expected until sufficient transport capacity becomes available. Therefore, quality of service for all types of inbound and outbound mail is affected, and service delivery standards, which fall under the already invoked case of force majeure with regard to quality of service, cannot be guaranteed until the situation returns to normal

Mexico

Correos de México has advised that, owing to the cancellation of international flights it is facing significant disruption to its operations. Until further notice, only services to Canada and the United States of America will be maintained. Customers should expect delivery delays

Moldova

Processing of all inbound and outbound mail and parcels suspended until further notice

Mongolia

Mongol Post has advised that all international flights to and from Ulaanbaatar are suspended until April 30th, or later. Its international mail center will remain closed until May 1st

Montenegro

Montenegro Post has advised that it is now able to send mail to: Austria, Bosnia and Herzegovina, Croatia, Italy, Serbia and Slovenia. Furthermore, it is able to accept all inbound mail from: Croatian Post, Croatian Post Mostar, Post of Serbia and Pošta Slovenije

Morocco

Poste Maroc has advised that incoming mail has been processed and delivered as normal. However, due to limited staff in processing and delivery centers, delivery services may suffer certain delays. Since March 17th and until further notice, all postal parcels, EMS items and registered mail are being delivered without requesting the addressee’s signature. For such items, the mail carrier will ask the addressee for their identity card number and record it

Myanmar

Suspended all passenger flights from and to Yangon International Airport, with effect from March 18th until April 30th. Due to this situation, Myanmar Post will be unable to provide outbound mail services (letter-post, parcel-post and EMS items) to international destinations. Myanmar Post is also ceasing to accept letter-post, parcel-post and EMS items until passenger flights resume at Yangon International Airport

Nepal

Nepal Post has advised that all international flights are further suspended until April 30th, 2020, or until further notice. The lockdown remains in force until May 15th, 2020. Collection, transmission and delivery of all postal products is significantly impacted. Nepal Post has advised that they are extending the suspension of mail services until June 2nd, 2020.

Netherlands

PostNL advises that it is suspending the collection of signatures on delivery for all letter-post, parcel-post and EMS items until further notice. Instead, mail carriers will ask recipients for the last three digits of their recipient ID reference numbers. The carrier will then enter this information in the signature field on their handheld devices in place of collecting a signature.

PostNL has advised that effective March 16th, alternative proofs of delivery were implemented for all international inbound items that would normally require a signature. Alternatives include: signature of the delivery person, the last three digits of the addressee’s identification card, or simply a proof of delivery scan event. This temporary measure will be effective until further notice

New Caledonia

OPT–NC has advised that owing to the reduction in the number of flights offered by partner airlines, and new measures to protect against the spread of COVID-19, the shipment of inbound and outbound letter-post, parcel-post and EMS items is currently limited to mainland France only. OPT–NC is ceasing to accept any mail originating from other Union member countries with immediate effect. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by that of the mail carrier or OPT–NC agent. Customers should expect significant delivery delays

New Zealand

New Zealand Post has advised that effective March 25th, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level) and introduced wide-ranging measures to combat the spread of COVID-19. New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible. However, New Zealand Post can no longer guarantee service delivery standards. It is therefore invoking a situation of force majeure in relation to any such standards, until further notice. A number of measures have been implemented to ensure the safety of both customers and staff, effective until further notice. These include the following:

  • Delivery changes: The mail carrier will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery
  • Over-the-counter services have been discontinued effective March 25, 2020. It will also mean a reduction in the capacity to accept international outbound items, and a reduction in export volumes is therefore to be expected while alert level 4 remains in effect
  • Businesses that are deemed to provide essential services are still able to send their products
  • Owing to the suspension of many flights and the resulting reduction in transport capacity, New Zealand Post is limited in its ability to send outbound mail (letter-post, parcel-post and EMS items) to foreign countries. Please visit the New Zealand Post website for up-to-date information on the affected countries

North Macedonia

Post of North Macedonia has advised that the government has officially declared a state of emergency for 30 days from March 19th (period is subject to extension). Skopje Airport is closed to all international flights until further notice. Exchanges of mail with the designated operators of neighboring countries are being organized where possible. This situation will have a major impact on operations, and quality of service for all types of inbound and outbound letter-post, parcel-post and EMS items. This is expected to remain the case until the end of the pandemic

Norway

Due to the lack of transport capacity following numerous cancellations of international flights, the postal operator of Norway, Posten Norge AS, is currently unable to send postal items to any countries outside the European Union, except for the following countries: Australia, Brazil, Canada, Hong Kong, Iceland, Israel, Japan, Korea (Rep.), Liechtenstein, New Zealand, the Philippines, Singapore, Switzerland, Thailand, Turkey, the United Arab Emirates and the United Kingdom

Posten Norge AS has declared force majeure and will cease to accept postal items destined for UPU member countries not listed above, until sufficient transport capacity becomes available. Delays are also to be expected for postal items destined to member countries listed above

Panama

Correos de Panamá has advised that the Panamanian government has adopted new public health measures, and has extended the countrywide curfew to 24 hours a day effective March 25th, for the duration of the state of national emergency. Given this situation, all categories of inbound and outbound mail are suspended until further notice. Furthermore, Correos de Panamá is no longer in a position to guarantee delivery standards for incoming and outgoing mail and is invoking force majeure, until further notice

Papua New Guinea

Post PNG, has advised that the Government of Papua New Guinea has officially declared a state of emergency for 14 days, effective March 24, 2020. In order to minimize human contact and preserve the personal safety of Post PNG’s employees and customers, it has been deemed necessary to take certain preventative measures, including:

  • Restricting access to postal outlets
  • Limiting the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items)
  • In order to minimize human contact, it will not be mandatory for to collect and provide written proof of delivery for items that would normally require a signature

Post PNG has advised that all measures taken to minimize the spread of COVID-19 have been extended for a further two months, until June 1, 2020. For this reason, service delivery standards cannot be guaranteed and Post PNG is invoking a situation of force majeure with regard to quality of service, until the situation returns to normal

Panama

All incoming and outgoing international flights to and from Panama have been suspended as of March 19th. As a result, airlines have cancelled mail transportation until further notice. In view of this situation, Correos de Panamá would like to inform all UPU member countries that transportation services for all categories of mail item (letter post, parcel post and EMS) are suspended until further notice. As a result, Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item (letter post, parcel post and EMS) until further notice. The postal network, national and international operations centers and national post offices will, however, remain open, but with a reduced workforce and modified working hours

Peru

Servicios Postales del Perú – SERPOST S.A, has advised that the suspension of all postal operations has been extended until further notice

Philippines

Philippine Postal Corporation (PHLPost) has advised that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during the community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. In view of this, the following changes are being made to PHLPost operations for the period of community quarantine (currently scheduled to run until April 30th):

  • International mail processing centers will maintain a skeleton workforce in order to accept incoming international dispatches. However, items will be processed and forwarded to delivery post offices upon resumption of the normal work schedule, which is schedule for April 30th
  • There will be no international dispatches from the Philippines to the United States until end of the community quarantine

Poland

Poczta Polska has advised that until further notice delivery delays are should be expected for all types of inbound and outbound EMS, parcel-post and letter-post items. Additionally, Poczta Polska has stopped accepting outbound international mail until further notice, with the exception of mail destined to: Australia, Belarus, Belgium, Czech Republic, Canada, Denmark, Germany, Ireland, Latvia, Lithuania, Mexico, Netherlands, Portugal, Slovakia, Spain, Ukraine, United Kingdom and United States of America

Poczta Polska has advised that effective April 21st, 2020 and until further notice, new procedures will be used for registered items and items that require a signature on delivery. Registered items that do not require proof of delivery will be placed in the recipient’s mailbox. If the mailer refuses to sign for the items that would normally require a signature, the mail carrier will record the last four digits from the ID document, as well as the type of ID and the exact name of the receiver. The force majeure that was previously announced is still effective and mailers should continue to expect delays

Portugal

CTT Correios de Portugal has advised that the Portuguese Government has extended the measures aimed at combating the spread of COVID-19 until May 2, 2020. This includes changes for items that require signature on delivery and declaration of force majeure. Mailers should expect delivery delays.

Additionall, registered mail is now deposited in mailboxes, with the exception of registered mail with associated special services. Instead of collecting the recipient’s signature, the mail carrier will ask for the recipient’s name, and will enter this information, followed by “CV19” or “Contingência”, in the signature field on the handheld device. Items subject to a delivery notice are now available for collection at post offices for a period of 15 working days. The situation of force majeure has been extended until further notice. Further, CTT Correios de Portugal is unable to dispatch postal items to many destinations. Please visit the Correios de Portugal website for up-to-date information on the countries concerned

Romania

CN Poșta Română SA has advised that, owing to the suspension of flights, it is currently unable to send letter-post and parcel-post items to an increasing number of countries both within and outside the European Union. Therefore, it is no longer accepting letter-post and parcel-post items for international destinations to which transport capacities are unavailable. In addition, it is unable to send any outbound Express Mail Service (EMS) items and will no longer accept such items until sufficient transport capacity becomes available

Russia

Russian Post has advised that, owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards. As a result, Russian Post is invoking a situation of force majeure with regard to quality of service for all categories of mail (letter-post, parcel-post and EMS items) until further notice

Rwanda

The National Postal Corporation (Iposita) has advised that the suspension of all postal operations has been extended until April 30, 2020

Saint Lucia

Saint Lucia Postal Service has advised that it is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices, effective Monday, March 23, 2020. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries

Samoa

Samoa Post has advised that the suspension of all postal operations has been extended until further notice

Saudi Arabia

Saudi Post Corporation has advised that, owing to the COVID-19 pandemic, the dispatch and receipt of all ordinary and registered letter-post and parcel-post items has been suspended for two weeks beginning Sunday, March 29th. Dispatch and receipt of Express Mail Service (EMS) items weighing up to 11 pounds (5 kg) will, however, continue. During this time, quality of service, including delivery times and other quality standards, cannot be guaranteed

Senegal

La Poste du Sénégal has advised that measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for letter post, parcel post and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to quality of service. La Poste du Sénégal will continue to offer postal services insofar as possible

Serbia

Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products (letter-post, parcel post and EMS items). The changes made will affect domestic and international quality of service. For this reason, Public Enterprise Post of Serbia cannot guarantee service delivery standards during the current state of force majeure, and will be able to do so only once the situation has returned to normal

Singapore

  • Inbound mail items – Signature on delivery suspended for all letter-post, parcel-post and EMS items, and inbound service delivery standards cannot be guaranteed until the situation returns to normal. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking. All letter-box-sized items (including registered, tracked, parcel and EMS items) will be deposited in letter boxes. For items larger than letter-box size, delivery will be made to parcel locker stations (POP stations), post offices or collection points for collection by the addressee. The provision of the addressee’s mobile number on all items, if possible, will expedite the above process. For items for which no mobile number has been provided, delayed delivery is to be expected. It will not be mandatory for Singapore Post to provide written proof of delivery, and they will deem delivery to occurr when collection is confirmed at the designated collection points. These measures will have an impact on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). This impact is expected to last until the end of the pandemic
  • Outbound mail items – Due to the suspension and cancellation of many flights to and from Singapore, expect severe delays for all outbound mail (letter-post, parcel-post and EMS items) conveyed via air transport until sufficient transport capacity becomes available

Slovakia

Slovenska Pošta has advised that the Slovakian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel. Given these new measures, all inquiries, including those handled electronically through Internet-based systems for parcel-post, EMS, registered and tracked items, are liable to be disrupted. In addition, call agents may be unable to deal with telephone inquiries. Consequently, there may be a severe impact on service quality for international inbound and outbound services and service delivery standards. Slovenska Pošta is therefore invoking the force majeure and analogous provisions of all such standards, until the situation has returned to normal.

Special processes have been put in place for postal items subject to delivery, specifically as follows:

  • Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals
  • Delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS)
  • Slovenska Pošta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices
  • Where a customer is in compulsory quarantine or has been diagnosed with COVID-19, they are required to notify the postman/postwoman or courier of this in advance, before the first attempt to deliver postal items, or to call a special number. Their items will be deposited at the delivery post office for the extended storage period, and customers in quarantine will be able to wait until the quarantine is lifted. Parcels that would ordinarily require the addressee’s signature are still delivered to the door, but extra steps are taken to minimize interaction. However, it is strongly recommended that recipients use the contactless option of delivery to self-service parcel terminals.
  • Delivery postal offices in cities with over 10,000 inhabitants are operating with reduced working hours (closing at 16.00, or 17.00 in selected cases), and are closed at weekends

Furthermore, Slovenska Pošta wishes to emphasize that, owing to the suspension of flights, it is currently unable to send letter-post, parcel-post and EMS items to an increasing number of countries both within and outside the European Union. Therefore, temporarily, Slovenska Pošta will no longer accept letter-post, parcel-post and EMS items for destinations to which transport capacities are unavailable.

Domestic operations, including mail delivery, are still functioning under adapted conditions, and Slovenská pošta ‎asks all Union member countries, insofar as is possible, to continue to send their mail dispatches to Slovakia.

Slovenia

Slovenia, Pošta Slovenije, has advised that postal services are now returning to normal. The sending of outbound mail (letter-post, parcel-post and EMS items) will resume gradually, depending on the availability of flights and transport capacity. All postal items will continue to be delivered in line with national health guidelines. Registered letters, parcels and EMS items will be delivered and a signature collected whilst respecting social distancing measures. Consequently, the situation of force majeure will remain in effect until June 1, 2020

South Africa

South African Post Office Ltd., has advised that the government has taken a number of steps aimed at reducing social contacts and physical movements to a minimum. In addition, because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown until April 30th, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of May 4th

South Korea

Korea Post has advised that, owing to the suspension of flights, the processing of outbound mail destined to: Costa Rica, the Dominican Republic, Hawaii (United States of America), Iceland, the Netherlands, Portugal, Qatar, Turkey, Uganda and Zambia has been suspended from April 3 2020 (April 2 in the case of Qatar) until further notice. The current situation will also have repercussions in terms of quality of service for all types of inbound and outbound mail. Korea Post can no longer guarantee quality of service standards. It is therefore declaring a situation of force majeure for all types of postal services in relation to the suspension of outbound mail to the above-mentioned destinations until the situation has returned to normal

Korea Post has advised that, owing to the suspension of flights, the processing of all outbound letter-post, parcel-post and EMS items destined to Guam is also suspended from April 10th until further notice

Spain

Correos y Telégrafos has advised that, owing to the suspension of flights from and to Spain, and the ensuing lack of transport capacity, it is currently able to send mail (letter-post, parcel-post and EMS items) and parcels to the following countries only; Austria, Belgium, Brazil, Canada, China, Colombia, Finland, France, Germany, Hungary, India, Ireland, Israel, Italy, South Korea, Netherlands, Portugal, Russia, Sweden, Switzerland, United Kingdom, and United States of America.

The Spanish Government has extended the state of alert until June 7, 2020, or later, and the previously declared force majeure remains in effect. Consequently, until further notice, Correos y Telégrafos remains unable to guarantee quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS items) and compliance with delivery standards for items requiring signature

Sri Lanka

A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19. The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post and EMS items) until sufficient transport and workforce capacity is available. Department of Posts has advised that the previously announced service suspension and declared force majeure remain in effect until further notice.

Sweden

Sweden Post has suspended signature on delivery for inbound items, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect

Surniname

Sweden Post (PostNord Sweden) has advised that effective March 27th, it is able to send mail (letter-post, parcel-post and EMS items) only to countries within the European Union, with the exception of Cyprus and Malta. It is also able to send mail to Canada, Hong Kong, Iceland, Iran, Japan, South Korea, Liechtenstein, Norway, Qatar, Russia, Singapore, Switzerland, Turkey, Ukraine, United Kingdom, United States of America and Vietnam. This list is subject to change on a daily basis, which you can monitor on the PostNord Sweden website. PostNord Sweden is therefore declaring a situation of force majeure and has suspended signature on delivery for items destined to Sweden, with the exception of items that are delivered through a retail outlet. Delivery will be conducted via methods that limit human contact, with immediate effect

Switzerland

Swiss Post has advised that it has changed its delivery process for all items requiring signature on delivery. Effective March 16, 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient. In place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply until further notice. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice

Thailand

Thailand Post confirms that processing of international inbound items is still proceeding, and it asks all UPU member countries to continue sending their mail dispatches to Thailand as usual. However, in compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail (letter post, parcel post and EMS). Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf

The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed

Togo

The Togo Postal Corporation has advised that the Togolese Government has declared a curfew and modified working hours. It has also suspended commercial flights to and from most other countries, restricted movements around Togo and closed land borders, and is promoting social distancing. These various measures will impact he collection, transmission and delivery of mail. Consequently, the Togo Postal Corporation will no longer be able to fulfill its obligations in terms of mail processing standards, or guarantee quality of service for letter-post, parcel-post or EMS items, until the situation returns to normal. It is therefore declaring a case of force majeure for all categories of inbound and outbound mail, though it will carry on providing postal services as far as it is able to

Tonga

Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail. The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal

Tunisia

The Government of Tunisia has decided to close all air and land borders, with effect from 18 March 2020 and until further notice. Consequently, the main partner airline “Tunisair” has suspended all commercial flights for an undefined period. La Poste Tunisienne is therefore no longer able to send or receive postal items to or from other designated operators

Turkey

Turkish PTT Corporation, has advised a period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal. Delays are to be expected for inbound and outbound postal items

Ukraine

Ukrposhta has advised that the Government of Ukraine extended the state of emergency across the country until May 11th, to reduce the spread of the novel coronavirus. Delays are to be expected in the delivery of all inbound mail (letter-post, parcel-post and EMS items) destined to Ukraine. In order to minimize human contact, it will not be mandatory for mail carriers to collect and provide written proof of delivery; registered items (other than summons) will be left in addressees’ mailboxes, and inbound international postal items will be stored at post offices free of charge until the end of the state of emergency. Force majeure continues to apply

United Arab Emirates

Emirates Post has advised that a state of alert has been declared, at least until April 2nd, 2020. Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS). For this reason, service delivery standards cannot currently be guaranteed. While airports remain open, passenger flights to and from the UAE have been suspended. The delivery of international mail will be subject to potential delays until the situation returns to normal. As a result, Emirates Post is unable to offer various services at the moment. The provisions set out above will remain in effect until further notice.

Emirates Post has advised that it is carrying out contactless deliveries during the COVID-19 pandemic. Deliveries to the addressee’s home require the courier to confirm the recipient’s name by asking to see ID, recording name and releasing item to recipient.

United Kingdom

Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements. Also, Royal Mail and Parcelforce have changed their delivery process for all letter-post, parcel-post and EMS items requiring signature on delivery. Since March 13th, items requiring a signature on delivery will not always be signed for by the recipient. Instead, when the recipient has not been able to sign for the item but has received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt

A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed

Royal Mail Group has advised that Saturday deliveries of untracked letters and small packets have resumed as of June 13, 2020.

Uruguay

  • Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible
  • Direct physical contacts are being minimized, and appropriate hygienic measures introduced
  • Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers

The above steps, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery

Vatican

Poste Vaticane has advised that it will carry on operating and provide its services as far as it is able to. The current situation will have repercussions in terms of quality of service for all types of inward and outward mail. Under these circumstances, Poste Vaticane will no longer be able to guarantee delivery service standards. Owing to insufficient transport capacity following the cancellation of many international flights, Poste Vaticane is currently unable to transport mail (letter-post and parcel-post items) to a growing number of countries. Poste Vaticane is therefore no longer accepting postal destined for the countries concerned until further notice. The list of destination countries affected is liable to change on a daily basis

Vietnam

VNPost has advised that delivery of letter-post, parcel-post and EMS items to the following locations may be delayed:

Ha Noi, Hai Phong, Quang Ninh, Soc Trang, Hung Yen, Quang Binh, Quang Nam, Da Nang, Hau Giang, Binh Dinh, Bac Giang,  Hue, Thai Nguyen, Ninh Thuan, Kien Giang, Quang Tri, Ha Tinh, Nghe An, Ninh Binh, Ho Chi Minh, Thanh Hoa, Bac Ninh, Binh Duong, Can Tho, Dac Lac, Dong Nai, Khanh Hoa, Lang Son, Long An, Tra Vinh

Zimbabwe

Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that the President of Zimbabwe has declared a state of emergency for 21 days starting Monday, March 30th to curb the spread of the coronavirus (COVID-19). A lockdown of all services in the country has been effected, except for a few specified critical utilities that exclude postal services. In compliance with the lockdown, ZIMPOST is therefore suspending all operations (counter and mail services), including the acceptance and processing of all inbound and outbound mail (letters, parcels and EMS), and has advised that the international service suspension remains in effect until May 17, 2020

The Countries Not Accepting Inbound Mail

The following is a list of countries have stopped accepting inbound mail altogether. At this point, shipping carriers (including USPS) will stop accepting any mail or parcel items destined to these countries, categorized below one of the two reasons for suspended inbound mail.

Foreign Postal Operator Service Suspension

  • Bolivia
  • Botswana
  • Cayman Islands
  • Chad
  • Curaçao
  • Ecuador
  • Dominican Republic
  • Fiji
  • French Polynesia
  • Honduras
  • India
  • Kuwait
  • Libya
  • Madagascar
  • Malawi
  • Maldives
  • Mauritius
  • Mongolia
  • Nepal
  • New Caledonia
  • Panama
  • Peru
  • Rwanda
  • Samoa
  • South Africa
  • Sri Lanka
  • Zimbabwe

Unavailability of Transportation

  • Algeria
  • Angola
  • Antigua & Barbuda
  • Argentina
  • Aruba
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belize
  • Benin
  • Bermuda
  • Bosnia and Herzegovina
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Chile
  • Colombia
  • Cook Islands
  • Costa Rica
  • Cuba
  • Democratic Republic of the Congo
  • Egypt
  • Estonia
  • Ethiopia
  • Faroe Island
  • Gambia
  • Ghana
  • Grenada
  • Guatemala
  • Guinea Bissau
  • Guyana
  • Haiti
  • Iraq
  • Israel
  • Jamaica
  • Kazakhstan
  • Kenya
  • Kiribati
  • Kyrgyzstan
  • Laos
  • Lebanon
  • Lesotho
  • Liberia
  • Mauritania
  • Moldova
  • Montenegro
  • Morocco
  • Mozambique
  • Namibia
  • Nicaragua
  • Nigeria
  • Oman
  • Pakistan
  • Papua New Guinea
  • Paraguay
  • Philippines
  • Qatar
  • St. Marten
  • Saudi Arabia
  • Senegal
  • Seychelles
  • Sierra Leone
  • Solomon Islands
  • South Sudan
  • Sudan
  • Suriname
  • Switzerland (Eswatini)
  • Tajikistan
  • Tanzania
  • Timor-Leste
  • Tonga
  • Trinidad & Tobago
  • Tunisia
  • Turks & Caicos
  • United Arab Emirates
  • Uganda
  • Uruguay
  • Vanuatu
  • Venezuela
  • Yemen
  • Zambia

Which International USPS Mail Classes Do These Disruptions Affect?

The above countries’ service disruptions affect the USPS services: Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift, and M-Bag items.

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  1. Rosalyn Thompson-Shimabukuro

    Why has the 3 packages I sent not gone to Okinawa City Japan but instead gone to the Russian Federation and they were first Class. They were mailed April 21, 2020

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    • Rockwell Sands

      Sorry to hear about the package Rosalyn! I know USPS is making some pretty interesting route choices for international packages due to COVID-19. You can’t file a missing mail search for domestic packages, but you may be able to glean some information if you type in the tracking # in the Japan Post website. Hope this helps!

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