International Mail Disruptions due to COVID-19
by Rockwell Sands @

International Mail Disruptions from COVID-19 (the Running List)

A running list of all the international mail disruptions due to COVID-19 (updated on March 27, 2020)

As the Coronavirus pandemic continues to worsen around the world, postal services in various countries will continue to experience mail disruptions for both domestic and international mail and parcels. This is a running list of all countries currently experiencing some form of mail or parcel disruption, and what their postal systems are doing about it until further notice. We will continuously update the list with any new developments, and will include any additional countries as we receive updates.

The List of Countries with International Mail Disruptions from COVID-19 (As of 3/27/2010)

Armenia

Due to the suspension of flights resulting from the outbreak and spread of COVID-19, the postal operator of Armenia expects serious delays in processing of inbound and outbound mail (letter-post, parcel post and EMS items) until further notice. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel post and EMS items). Delivery may be performed via methods that restrict direct contact. For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature may be replaced in the signature field by the postman/postwoman’s signature, together with the delivery code

Australia

Written proof of delivery for inbound items suspended until further notice

Austria

The Austrian government has extended the measures aimed at slowing the pandemic spread of the Coronavirus. Postal services will be affected by the regulatory measures. The measures will be in effect at least until 14th of April 2020 and may be amended from time to time. As long as these regulatory measures are in place, the Austrian Post will no longer be able to meet all of its contractual obligations in full, in particular the quality delivery standards

Belarus

the Republican Unitary Enterprise of Posts “Belpochta” (RUE “Belpochta”) has advised that, owing the suspension of flights and various measures taken by countries (such as self-isolation, social distancing, advising people to work from home), it is currently unable to send mail (letter-post, parcel-post and EMS items) to a number of countries. The current situation will have a major impact on quality of service for all types of inbound and outbound mail. Under these circumstances, RUE “Belpochta” can no longer guarantee service delivery standards (including delivery times and other quality parameters). As far as possible, international and domestic operations will be continued on a regular basis

Belgium

Bpost has advised that operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general, but will be closed on Saturdays
  • For domestic and inbound international items that would normally require a signature, the mail carrier will sign for delivery in place of the customer (but in the customer’s presence)
  • Bpost is no longer able to guarantee delivery times, standard rules for signature on delivery, or availability of tracking data for shipments

Furthermore, in common with many other postal operators, given the diminishing number of flights and reduced capacity, Bpost is temporarily unable to send outbound international mail and parcels (letter post, parcel post and EMS) to destinations outside Europe

Bermuda

All public transportation, including flights into Bermuda, have been suspended with effect from March 20th, and affected individuals are required to self-quarantine. These measures are having a direct impact on postal operations and service quality. Therefore, Bermuda Post Office is declaring a situation of force majeure with regard to all international letter-post, parcel-post and EMS items

Bhutan

Bhutan Post has advised that it experiencing significant disruption to its daily operations due to the closure of businesses, airlines and other transportation providers, This is having a direct impact on service quality for international inbound and outbound services, and severe delays are to be expected until normal transport capacity becomes available. Bhutan Post is therefore declaring a situation of force majeure in relation to all international letter-post (including Prime Express), parcel-post and EMS services

Brazil

There may be a severe impact on service quality for international inbound and outbound services. Correios can no longer guarantee the service delivery standards (including delivery times and other quality parameters) applicable under UPU provisions and related bilateral and multilateral agreements with designated operators and any interested third parties. Pursuant to its commitment to preserving the health and safety of the population and its employees, Correios will be making changes to its delivery procedures to help contain the spread of the virus. Until further notice, letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient

Canada Post

Canada Post is experiencing significant disruption to its daily operations owing to exceptional precautionary measures, including the temporary closure of many institutions (schools, universities, public institutions, etc.) and self-quarantine for affected individuals. There is also considerable disruption with regard to airlines and other transport providers. This is having a direct impact on service quality for international inbound and outbound services. Therefore, Canada Post has declared force majeure in relation to all international letter-post, parcel-post and EMS items until further notice

  • Canada Post will no longer request a signature for any deliveries until further notice. Instead, its delivery agents will apply “safe drop” procedures whenever possible to do so. If such procedures are not possible, the delivery agent will leave a delivery notice card indicating the retail location from which the item can be collected. A delivery notice card will be left for the addressee for all registered items and items requiring the payment of duties and taxes.
  • The organization has also implemented revised delivery procedures. United States inbound items requiring the payment of customs duties and taxes will be sent from our depots to a retail post office for collection. Customers will receive a delivery notice card telling them which post office is holding their item for collection. All other items that would ordinarily require a signature will be left in a safe location without obtaining a signature from the recipient. This change eliminates the need for signature at the doorstep and greatly reduces the number of parcels sent to Canada Post offices for collection.
  • Processing of inbound items from the United States will proceed as normal, and Canada Post asks USPS to continue sending mail dispatches to Canada. While processing of domestic and inbound mail from USPS will continue as normal, there may be some delays on certain inbound mail items from USPS due to limited air network capacity. It should be noted, however, that the surface and air networks between USPS and Canada Post are operating smoothly. Given the potential for service delays for their customers, Canada Post is still treating this situation as a case of force majeure

Cape Verde

All UPU member countries are advised to expect serious delays for both inbound and outbound mail as a result of the numerous flight reductions and cancellations

Cayman Islands

The Cayman Islands Postal Service has advised that it is now required to suspend all postal operations, owing to measures taken to reduce the spread of the COVID-19 pandemic. From March 25th to April 6th, the Cayman Islands Postal Service is closing all operations to comply with a government direction that all but essential workers remain at home during this period

Chad

Société Tchadienne des Postes et de l’Epargne (STPE) has advised that the government of Chad has decided to close its land borders and suspend all flights, except for cargo, from March 19th until further notice. Consequently, STPE is no longer able to send postal items to other designated operators or receive postal items from them

Chile

CorreosChile, has advised that, owing to the suspension of flights from Chile and the resulting lack of transportation, CorreosChile is unable to accept or dispatch outbound international letter-post, parcel-post and EMS items. CorreosChile is monitoring the situation and will adopt corrective measures as the situation evolves

China

USPS has temporarily suspended all delivery guarantees to China until further notice (for Priority Mail Express International shipments)

Colombia

Roads and borders have been closed as part of the country’s internal government policies, affecting logistics operations at national and international level. Moreover, operations at the exchange office are also being affected by the suspension of airline services

Croatia

Until further notice, there is a new process for postal items subject to signature upon delivery. For registered or insured items, parcels and EMS items, the item will be placed in the addressee’s mailbox or deposited at the front door of their house or flat. In the signature field, the postman/woman will enter “C-19” to indicate that the item has been delivered without the recipient’s signature

Cyprus

Starting March 21st, all commercial flights to Cyprus are suspended for 14 days. Cyprus Post advises that residents should expect significant delays on all inbound letter-post, parcel-post, and Express Mail Service (EMS). With recipient’s consent, postal items that would ordinarily require written proof of delivery may be deposited in the addressee’s mailbox, or in a secure location on the addressee’s premises

Djibouti

La Poste has advised that Djibouti has suspended all international flights arriving in and departing from Djibouti, with the exception of cargo flights, until further notice. Therefore, delays are expected in the handling and delivery of letter-post, parcel-post and EMS items, until sufficient transport capacity becomes available

Ecuador

All postal services in Ecuador suspended with immediate effect until further notice

El Salvador

Correos de El Salvador advises that it will need to reduce its workforce across its entire logistics chain. Therefore, residents should expect significant delivery delays for all letter-post, parcel-post, and Express Mail Services (EMS) items

Estonia

Estonian Post, has advised that the Estonian Government declared a state of emergency on March 12th. This is provisionally due to last until 1 May 2020. Estonian Post is therefore considering the situation as a case of force majeure, and wishes to inform its partners of some temporary changes to the following services provided:

  • Air services to most countries have been interrupted, and shipments to some countries have been temporarily suspended. Estonian Post is trying to find alternatives (including replacing air links by road) wherever possible, but in most cases, these will involve increased transmission times, with a major impact on operations and, consequently, on quality of service for letter-post, parcel-post and EMS items.
  • Signature on delivery has suspended for inbound items requiring proof of delivery in order to avoid human contact. Registered items will be delivered to mailboxes where possible. In case of delivery to the person, the courier will enter the receiver’s name on the handheld device, but with the word “Courier” in place of the signature. Courier parcels will still be delivered to the addressee, but in place of the signature, there will be an image (picture) of an address card, which the recipient will first be asked to sign (preferably using their own pen). This temporary measure came into force on 16 March 2020 and will last until further notice

Finland

Posti and Åland Post have advised that owing to a lack of transport capacity, they are currently unable to transport outbound letter-post, parcel-post and EMS items to many international destinations. Starting March 18th, Posti and Åland Post will only be able to transport letter-post, parcel-post and EMS items destined for the countries listed below, with delays to be expected owing to limited capacity:

  • All EU countries, with the exception of Cyprus, Greece, Ireland, Malta, Slovakia and Spain
  • Australia, Canada, China, Israel, Japan, Norway, Russian Federation, Serbia, Switzerland, United Kingdom and the United States of America

France

La Poste has advised that all its offices of exchange (international processing centers) will be subject to an exceptional closure, as follows:

  • On Wednesday, March 25th, 2020
  • From Saturday, March 28th, to Monday, March 30th, 2020

The delivery of EMS items will be maintained, but may be subject to delays

For the postal-parcel division only:

  • Offices of exchange FRAINB – FRBLDB – FRCYMA – FRDVRB – FRERNA – FRERNB – FRMCRA – FRSLMB – FRTLSJ will be closed on March 30th, March 31st, and April 4th
  • From March 30th, only items weighing less than 15 kg and with a maximum package size of 32 cm x 24 cm x 24 cm will be delivered by La Poste’s commercial network
  • Every effort will be made to provide the service, but delivery standards will not be guaranteed
  • All other packages will be subject to delayed service
  • This measure will remain in effect until further notice

French Polynesia

Unable to accept letter-post, parcel-post or EMS items from any Union member countries. OPT PF – FARE RATA is thus declaring a case of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post or EMS items from any member countries in the Universal Postal Union until March 31st

Georgia

Georgian Post has advised that the Government of Georgia has taken measures to reduce the spread of COVID-19. As these measures include the self-quarantine of staff, significant delays are to be expected in the delivery of all inbound letter-post, parcel-post and EMS items. Severe delays are also to be expected for outbound mail to all destinations, as a result of flight suspensions. Indirect delivery methods will be implemented temporarily for letter-post, parcel-post and EMS items that would ordinarily require the addressee’s signature. Consequently, it will not be mandatory for Georgian Post to collect and provide written proof of delivery

Germany

In order to go contactless, Deutsche Post will deposit items ordinarily requiring the addressee’s signature in the addressee’s mailbox, or in a secure location on the premises. Postmen/postwomen will then sign for the items on their portable device. In cases where they deliver items to the recipient in person, postmen/postwomen will also sign on the recipient’s behalf.

Deutsche Post has now implemented additional measures to reduce direct interaction with customers at their doorstep, in accordance with physical distancing requirements: inbound items requiring a payment by the recipient, such as cash-on-delivery (COD) or the payment of customs duties and taxes, will be immediately directed to a postal outlet for collection. Recipients will receive a notification as to which postal outlet is holding their item for collection.

Guyana

All entry ports into Guyana have been closed for 14 days. As a consequence, delays are to be expected in the handling and delivery of all mail (letter-post, parcel-post and EMS items)

Honduras

It is necessary to suspend the postal service right across the postal supply chain until March 29th, or a later date to be communicated in due course (from admission of international mail at land and sea borders, and at Ramon Villeda Morales Airport in San Pedro Sula and Toncontin Airport in Tegucigalpa). Hondorus therefore asks countries that normally send their mail to the country by air cargo flights not to do so for the time being. Otherwise, the mail will need to be stored in customs warehouses, generating significant extra costs. An exception may be made for humanitarian aid, which Honducor is able to process with the knowledge and prior authorization of the Honduran Government. Honducor asks to be excused from delivery time requirements and compensation for late delivery of postal items until normal operations resume

Hong Kong

Processing of all inbound and outbound mail items in Hong Kong is back to normal

India

India Post has suspended all international mail exchanges for the time being. A complete countrywide lockdown has been announced until April 14th. However, the postal service is being maintained as an essential service. Domestic mail exchanges are continuing, and all international mails received by offices of exchange before March 22nd are being delivered, though with limited staff, and subject to strict regulations announced by the government. The current situation will have a major impact on quality of service for all types of inbound and outbound mail. In these circumstances, India Post can no longer guarantee service delivery standards (including delivery times and other quality parameters).

Indonesia

Pos Indonesia has advised that operations, for all outbound and inbound mail (letter post, parcel post and EMS) are being disrupted. Delivery standards cannot be guaranteed; addressee signature on delivery of inbound items has been suspended, and a situation of force majeure has been declared from March 23th, 2020 until the situation returns to normal. Pos Indonesia remains committed to keeping its services running as far as the steps being taken in the national interest to protect citizens allow

Ireland

Suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit direct contact, with immediate effect

Israel

Israel Postal Company has advised that, effective March 22th, the Israeli Ministry of Health has introduced measures including self-isolation, limiting the number of personnel at the workplace and advising people to work from home and restrict travel. Israel Postal Company will continue to process incoming and outgoing mail, giving priority to premium services such as Express and PRIME, and will make every effort to ensure the regular distribution of mail. Israel Postal Company can no longer guarantee service delivery standards and is invoking force majeure. In addition, since March 17th, a signature is no longer required for items requiring signature on delivery, and such items will be left at the door after being scanned and photographed to prove that delivery has been made. If possible, the name of the addressee will be recorded

Italy

Italy’s postal service Poste Italian is completely shut down until further notice. Residents should expect significant delays on all domestic mail and parcels, as well as packages from out of the country

Jamaica

Restructuring operations entirely, which have an impact on the processing of all inbound and outbound mail. Jamaica Post will be unable to guarantee delivery standards for letter-post, parcel-post and EMS items, owing to adjusted opening hours of post offices and postal agencies

Latvia

All inbound and outbound international mail and parcels traveling via air transport suspended until further notice

Lebanon

Processing of all inbound and outbound international mail conveyed via passenger air transport suspended until further notice

Liechtenstein

Liechtensteinische Post has advised that all letter-post, parcel-post and EMS items requiring a signature upon delivery are no longer being signed when handed over to the addressee. For such items, the mail carrier will leave a note in the signature field of the handheld device. This temporary measure will apply until further notice

Lithuania

Lithuania Post advises they will deliver all mail and parcels requiring signature on delivery to customers indirectly, or contactless. As a result, mail carriers don’t need to collect and provide written proof of delivery until further notice

Luxembourg

Post Luxembourg is no longer able to guarantee delivery times or comply with standard rules for signature on delivery. However, international and domestic operations will continue as normal insofar as possible. Several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • In general, post offices will remain open (with the exception of 21 post offices), but will be closed on Saturdays
  • For all letter-post, parcel-post and EMS items requiring signature on delivery, the addressee’s signature will be replaced by the postman/woman’s signature, together with the delivery code, in the signature field

Madagascar

Paositra Malagasy has advised that the Government of Madagascar has declared a state of sanitary emergency for a period of 15 days, with effect from March 21st. These measures are having a severe impact on postal operations. Until further notice, post offices will be operating a minimum service and the delivery of mail (letter-post, parcel-post and EMS items) is suspended. Consequently, Paositra Malagasy is no longer able to guarantee quality of service for all categories of inbound and outbound mail (letter-post, parcel-post and EMS items)

Malaysia

Pos Malaysia, has advised that delays are to be expected in the processing, transportation and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19. The dispatching of all outbound airmails (letter-post, parcel-post and EMS items) to the following countries is expected to be severely delayed:

  • Austria, Belgium, China (People’s Rep.), Croatia, Czech Rep., Denmark, France, Germany, Greece, Italy, Japan, Kazakhstan, Mongolia, Norway, Oman, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine and United Kingdom (from March 18th)
  • Canada and United States of America (from 30 March 2020)

For inbound mail deliveries, letter-post, parcel-post and EMS items will be handled as follows:

  • Items requiring signature on delivery will no longer be signed for at the moment of handover to the recipient. Instead, the mail carrier will ask for the recipient’s name and will enter this information in the signature field of the handheld device or delivery manifest. This temporary measure came into force on Monday, 16 March 2020 and will remain in effect until further notice
  • For delivery of items to a mail room, the addressee will receive a text message or telephone call
  • Deliveries to premises or areas needing to be closed down due to COVID-19 are suspended

Pos Malaysia is therefore declaring a situation of force majeure in relation to all international mails (letter-post, parcel post and EMS items), owing to COVID-19 and its effects on postal services worldwide, until sufficient transport capacity becomes available

Maldives

Maldives Post has advised that the government of Maldives has decided to extend the measures adopted as a precaution against the spread of the global COVID-19 pandemic. Therefore, Maldives Post is suspending the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items) from March 19th through April 4th. This will have a major impact on operations and, consequently, on quality of service for all types of mail. The disruption is expected to continue until the epidemic is over. Consequently, service delivery standards cannot be guaranteed, and a situation of force majeure has been declared

Malta

All letter-post, parcel-post and EMS items requiring signature on delivery will no longer be signed at the moment of handover to the recipient. For these items, the postman/woman will ask for the recipient’s name and ID number, and they will enter this information in the signature field on the registration barcode sticker

Mauritius

Mauritius Post has advised that all post offices are closed until April 2nd. As a result, severe delays are to be expected in the processing, transport and delivery of both inbound and outbound letter-post, parcel-post and EMS items due to the suspension of postal services and various flight cancellations. Moreover, signature on delivery will no longer be required at the time delivery is made. Instead, the mail carrier will ask the recipient’s name and will record it on the delivery receipt

Mexico

Correos de México has advised that, owing to the cancellation of international flights it is facing significant disruption to its operations. Until further notice, only services to Canada and the United States of America will be maintained. Customers should expect delivery delays

Moldova

Processing of all inbound and outbound mail and parcels suspended until further notice

Mongolia

All international flights to and from Ulaanbaatar are suspended until April 30th. The international mail processing centre (MNULNA) will remain closed until April 1st, and this closure may be extended

Montenegro

Montenegro Post has advised that all inbound and outbound postal traffic will be suspended until further notice

Morocco

Poste Maroc has advised that incoming mail has been processed and delivered as normal. However, due to limited staff in processing and delivery centers, delivery services may suffer certain delays. Since March 17th and until further notice, all postal parcels, EMS items and registered mail are being delivered without requesting the addressee’s signature. For such items, the mail carrier will ask the addressee for their identity card number and record it

Myanmar

Suspended all passenger flights from and to Yangon International Airport, with effect from March 18th until April 30th. Due to this situation, Myanmar Post will be unable to provide outbound mail services (letter-post, parcel-post and EMS items) to international destinations. Myanmar Post is also ceasing to accept letter-post, parcel-post and EMS items until passenger flights resume at Yangon International Airport

Netherlands

PostNL advises that it is suspending the collection of signatures on delivery for all letter-post, parcel-post and EMS items until further notice. Instead, mail carriers will ask recipients for the last three digits of their recipient ID reference numbers. The carrier will then enter this information in the signature field on their handheld devices in place of collecting a signature

New Caledonia

OPT–NC has advised that owing to the reduction in the number of flights offered by partner airlines, and new measures to protect against the spread of COVID-19, the shipment of inbound and outbound letter-post, parcel-post and EMS items is currently limited to mainland France only. OPT–NC is ceasing to accept any mail originating from other Union member countries with immediate effect. For all letter-post, parcel-post and EMS items requiring a signature on delivery, the addressee’s signature will be replaced by that of the mail carrier or OPT–NC agent. Customers should expect significant delivery delays

New Zealand

With effect from March 25th, the Government of New Zealand has raised the COVID-19 alert level to 4 (the highest level), declared a national state of emergency, and introduced wide-ranging measures that include self-isolation for four weeks across the entire country, limitation of the number of staff working to provide essential services and the implementation of skeleton operating staffs, and a ban on domestic travel. New Zealand Post has been identified by the Government as a business entity that provides essential services to the people of New Zealand. Therefore, New Zealand Post will remain in operation during the alert level 4 lockdown period, insofar as possible under the state of emergency provisions and regulations in place. Owing to the above restrictions, New Zealand Post can no longer guarantee service delivery standards (such as delivery times and other quality parameters, transmission of scanning events.

New Zealand Post has changed the way in which items requiring signature are delivered, eliminating the need for customers to use scanners. The delivery staff will knock at the door as usual, step back away from the door, and ask for the recipient’s name to record proof of delivery. In this way, the need for any physical contact is eliminated.

North Macedonia

Post of North Macedonia has advised that the government has officially declared a state of emergency for 30 days from March 19th (period is subject to extension). Skopje Airport is closed to all international flights until further notice. Exchanges of mail with the designated operators of neighboring countries are being organized where possible. This situation will have a major impact on operations, and quality of service for all types of inbound and outbound letter-post, parcel-post and EMS items. This is expected to remain the case until the end of the pandemic

Norway

Due to the lack of transport capacity following numerous cancellations of international flights, the postal operator of Norway, Posten Norge AS, is currently unable to send postal items to any countries outside the European Union, except for the following countries: Australia, Brazil, Canada, Hong Kong, Iceland, Israel, Japan, Korea (Rep.), Liechtenstein, New Zealand, the Philippines, Singapore, Switzerland, Thailand, Turkey, the United Arab Emirates and the United Kingdom

Posten Norge AS has declared force majeure and will cease to accept postal items destined for UPU member countries not listed above, until sufficient transport capacity becomes available. Delays are also to be expected for postal items destined to member countries listed above

Panama

All categories of inbound, outbound and transit mail are suspended until further notice

Papua New Guinea

Post PNG, has advised that the Government of Papua New Guinea has officially declared a state of emergency for 14 days, effective March 24, 2020. In order to minimize human contact and preserve the personal safety of Post PNG’s employees and customers, it has been deemed necessary to take certain preventative measures, including:

  • Restricting access to postal outlets
  • Limiting the processing of all inbound and outbound mail (letter-post, parcel-post and EMS items)
  • In order to minimize human contact, it will not be mandatory for to collect and provide written proof of delivery for items that would normally require a signature

This is expected to remain the case until the end of the pandemic. For this reason, service delivery standards cannot be guaranteed and Post PNG is invoking a situation of force majeure with regard to quality of service, until the situation returns to normal

Panama

All incoming and outgoing international flights to and from Panama have been suspended as of March 19th. As a result, airlines have cancelled mail transportation until further notice. In view of this situation, Correos de Panamá would like to inform all UPU member countries that transportation services for all categories of mail item (letter post, parcel post and EMS) are suspended until further notice. As a result, Correos de Panamá is no longer able to guarantee inbound and outbound mail standards and invokes the force majeure clause for quality of service and quality of remunerations for all categories of mail item (letter post, parcel post and EMS) until further notice. The postal network, national and international operations centers and national post offices will, however, remain open, but with a reduced workforce and modified working hours

Peru

All postal operations suspended until March 30, 2020

Philippines

Philippine Postal Corporation (PHLPost) has advised that international air and sea transport from and to international airports and seaports throughout the Philippines will remain operational during the community quarantine. However, domestic air, land and sea transport is suspended for the duration of the community quarantine imposed in Metro Manila, the rest of Luzon island, and several areas of the Visayas and Mindanao islands. In view of this, the following changes are being made to PHLPost operations for the period of community quarantine (currently scheduled to run until April 12th):

  • International mail processing centers will maintain a skeleton workforce in order to accept incoming international dispatches.
  • Inbound items received up to April 12th will not be processed and forwarded to delivery post offices until the normal work schedule resumes (as from April 13th)
  • There will be no outbound international dispatches from the international mail processing centers from March 17th until end of the community quarantine
  • Outbound postal items received up to April 12th by post offices located in areas under community quarantine and in other areas of the Visayas and Mindanao islands will be processed and forwarded to destination countries upon resumption of the normal work schedule (April 13th)

Delays to inbound and outbound postal items are expected during the community quarantine period. Detailed information on the areas covered by the community quarantine will be provided as soon as it is available

Poland

Poczta Polska has advised that until further notice delivery delays are should be expected for all types of inbound and outbound EMS, parcel-post and letter-post items. Additionally, Poczta Polska has stopped accepting outbound international mail until further notice, with the exception of mail destined to: Australia, Belarus, Belgium, Czech Republic, Canada, Denmark, Germany, Ireland, Latvia, Lithuania, Mexico, Netherlands, Portugal, Slovakia, Spain, Ukraine, United Kingdom and United States of America

Portugal

International and domestic operations will continue to operate normally as far as possible. However, several measures have been implemented to ensure the safety of both customers and staff, including the following:

  • Post offices will remain open in general (closing over lunchtime)
  • For domestic and inbound international items that would normally require a signature, the postwoman or postman will sign for delivery in place of the customer (as already stated in EmIS 115)
  • CTT Correios de Portugal is no longer able to guarantee delivery times, observe the standard rules for signature on delivery, or make tracking data available for all shipments

Romania

Travel restrictions have led to massive cancellations of international flights. Due to the suspension of air services to a number of international destinations, Poșta Română‎ is facing difficulties sending international postal items, and delays are to be expected for inbound and outbound mail (letter post, parcels and EMS). This will have a major impact on operations and, as a result, on quality of service

Russia

Owing to the quarantine measures implemented in Moscow to minimize the spread of the coronavirus (COVID-19) and the fact that the principal office of exchange for imports is located in Moscow, Russian Post is unable to guarantee compliance with delivery standards

Saint Lucia

Saint Lucia Postal Service has advised that it is currently operating a restricted postal service with reduced hours, reduced personnel and fewer sub-offices, effective Monday, March 23, 2020. This response plan will affect the processing of inbound and outbound mail as well as timely replies to queries

Samoa

Samoa Post has advised that the Government of Samoa has declared a state of emergency, with effect from Saturday, March 21, 2020. Samoa has therefore closed its borders and suspended all flights in and out of the country. Samoa Post will be closed from Thursday, March 26, 2020 until further notice; no inbound or outbound mail will be processed during this period

Saudi Arabia

Saudi Post will deliver all letter-post, parcel-post and EMS items requiring a signature to customers indirectly, or contactless. Mandatory written proof of delivery is also suspended. Instead, proof of delivery will occur via a code sent to the addressee’s mobile phone

Senegal

La Poste du Sénégal has advised that measures to close the borders and restrict travel have been implemented by the Government of Senegal and the airlines. These decisions will have a significant impact on shipment and delivery times for letter post, parcel post and packets. Consequently, La Poste du Sénégal is unable to guarantee compliance with delivery standards and is invoking a situation of force majeure with regard to quality of service. La Poste du Sénégal will continue to offer postal services insofar as possible

Serbia

Public Enterprise Post of Serbia has made organizational changes regarding the acceptance, processing and delivery of all inbound and outbound mail products (letter-post, parcel post and EMS items). The changes made will affect domestic and international quality of service. For this reason, Public Enterprise Post of Serbia cannot guarantee service delivery standards during the current state of force majeure, and will be able to do so only once the situation has returned to normal

Singapore

  • Inbound mail items – Signature on delivery suspended for all letter-post, parcel-post and EMS items, and inbound service delivery standards cannot be guaranteed until the situation returns to normal. However, tracked confirmation of deliveries will be provided via the usual tracking event scans for products that allow tracking. All letter-box-sized items (including registered, tracked, parcel and EMS items) will be deposited in letter boxes. For items larger than letter-box size, delivery will be made to parcel locker stations (POP stations), post offices or collection points for collection by the addressee. The provision of the addressee’s mobile number on all items, if possible, will expedite the above process. For items for which no mobile number has been provided, delayed delivery is to be expected. It will not be mandatory for Singapore Post to provide written proof of delivery, and they will deem delivery to occurr when collection is confirmed at the designated collection points. These measures will have an impact on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). This impact is expected to last until the end of the pandemic
  • Outbound mail items – Due to the suspension and cancellation of many flights to and from Singapore, expect severe delays for all outbound mail (letter-post, parcel-post and EMS items) conveyed via air transport until sufficient transport capacity becomes available

Slovakia

Slovenska Pošta has advised that the Slovakian government has introduced measures including self-isolation, social distancing, advising people to work from home and restricting travel. Given these new measures, all inquiries, including those handled electronically through Internet-based systems for parcel-post, EMS, registered and tracked items, are liable to be disrupted. In addition, call agents may be unable to deal with telephone inquiries. Consequently, there may be a severe impact on service quality for international inbound and outbound services and service delivery standards. Slovenska Pošta is therefore invoking the force majeure and analogous provisions of all such standards, until the situation has returned to normal.

Special processes have been put in place for postal items subject to delivery, specifically as follows:

  • Parcels that would ordinarily require the addressee’s signature can now be deposited in parcel terminals
  • Delivery of registered items is suspended and will only be notified. These items will be deposited at post offices and the customer will receive a notification (announcement to mailbox, electronic notification sent by e-mail or SMS)
  • Slovenska Pošta has also extended by 14 days the current period of 18 days during which postal items will be stored at post offices

Furthermore, Slovenska Pošta wishes to emphasize that, owing to the suspension of flights, it is currently unable to send letter-post, parcel-post and EMS items to an increasing number of countries both within and outside the European Union. Therefore, temporarily, Slovenska Pošta will no longer accept letter-post, parcel-post and EMS items for destinations to which transport capacities are unavailable

Slovenia

Citizens should expect significant delays and a decline in the quality of service for all postal operations until further notice. Force majeure clause regarding quality of service is invoked until the situation returns to normal. Suspended signature on delivery for inbound items. In order to avoid human contact, Pošta Slovenije will deliver items using alternative delivery methods where possible. This includes delivery to agreed locations without physical contact (like P.O. boxes, mailboxes, parcel lockers) and delivery without signature (a new “contact-free delivery” status for internal items has been introduced within the domestic Track & Trace system)

South Africa

South African Post Office Ltd., has advised that the government has taken a number of steps aimed at reducing social contacts and physical movements to a minimum. In addition, because of the suspension of many flights, exchanges of both inbound and outbound mails are currently blocked. All post offices nationwide will be closed while the country is on lockdown, and all mail classes will be delayed. South African Post Office therefore requests that delivery standards be suspended in this force majeure situation. At present, normal services are due to resume as of April 17th

Spain

Correos y Telégrafos has advised that, owing to the suspension of flights from and to Spain, and the ensuing lack of transport capacity, it is currently unable to send mail (letter-post, parcel-post and EMS items) to an increasing number of countries both within and outside the European Union. As a result, Correos y Telégrafos is therefore declaring a situation of force majeure and ceasing, with immediate effect, to accept letter-post, parcel-post and EMS items destined for all concerned Union member countries, until sufficient transport capacity becomes available.

Moreover, the Spanish Government has extended the “state of alert” that was declared on March 14th, with effect until April 11th, in order to reduce the risk of the spread of the novel coronavirus (COVID-19). The state of alert may yet be extended again. This will have a major impact on operations and, consequently, on quality of service for all types of inbound and outbound letter-post, parcel-post and EMS items

Sri Lanka

A large number of international flights have been suspended, and the Sri Lankan Government has declared a “work from home” period until 27 March, subject to further extension if necessary to avoid further spread of COVID-19. The Department of Posts is therefore suspending the processing and delivery of all international inbound and outbound mail (letter-post, parcel-post and EMS items) until sufficient transport and workforce capacity is available

Surniname

The whole country is in lockdown. The government has decided not to allow international flights until further notice. For this reason, service delivery standards cannot be guaranteed and force majeure has been declared until the situation returns to normal

Switzerland

Swiss Post has advised that it has changed its delivery process for all items requiring signature on delivery. Effective March 16, 2020, letter-post, parcel-post and EMS items requiring signature on delivery will not be signed for by the recipient. In place of the recipient’s signature, the delivery agent will enter a code in the signature field of the handheld device. This temporary measure will apply until further notice. As a result, Swiss Post is no longer able to guarantee inbound and outbound mail standards, and is therefore invoking a situation of force majeure with regard to quality of service and remuneration for all categories of mail item (letter-post, parcel-post and EMS items) until further notice

Thailand

Thailand Post confirms that processing of international inbound items is still proceeding, and it asks all UPU member countries to continue sending their mail dispatches to Thailand as usual. However, in compliance with the strict ad hoc measures taken by the government, delays may be expected for all types of inbound mail (letter post, parcel post and EMS). Signature on delivery for international services that would ordinarily require the recipient’s signature is still provided wherever possible. In cases where the recipients refuse to sign, the delivery officers will sign on the recipient’s behalf

Tonga

Restrictions will be in place in the coming days that will have an impact on postal operations and quality of service for all types of inbound and outbound mail. The measures will have repercussions on Tonga Post’s ability to keep its sorting and delivery operations running. For this reason, service delivery standards cannot be guaranteed, and a force majeure clause regarding quality of service is being invoked until the situation returns to normal

Tunisia

The Government of Tunisia has decided to close all air and land borders, with effect from 18 March 2020 and until further notice. Consequently, the main partner airline “Tunisair” has suspended all commercial flights for an undefined period. La Poste Tunisienne is therefore no longer able to send or receive postal items to or from other designated operators

Turkey

Turkish PTT Corporation, has advised a period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed and a situation of force majeure has been declared until the situation returns to normal

Ukraine

Ukrposhta has advised that effective Monday, March 23th, the Government of Ukraine has taken measures to reduce the spread of the novel coronavirus (COVID-19), including the self-quarantine of staff. Ukrposhta is still maintaining its operations, but delays are to be expected in the delivery of all inbound mail. Severe delays are also to be expected for outbound mail to all destinations, as a result of flight suspensions. Ukrposhta’s national and international operations centers remain open and continue to operate, but it is necessary to declare a situation of force majeure, with immediate effect, until sufficient transport capacity becomes available. In order to minimize human contact, it will not be mandatory for Ukrposhta to collect and provide written proof of delivery for letter-post, parcel-post and EMS items that would normally require a signature

United Arab Emirates

Emirates Post has advised that a state of alert has been declared, at least until April 2nd, 2020. Emirates Post is required to take strict ad hoc measures aimed at minimizing human contact, during both sorting and delivery. These are likely to have an impact on operations and, consequently, on quality of service for all types of inbound and outbound mail (letter-post, parcel-post and EMS). For this reason, service delivery standards cannot currently be guaranteed. While airports remain open, passenger flights to and from the UAE have been suspended. The delivery of international mail will be subject to potential delays until the situation returns to normal. As a result, Emirates Post is unable to offer various services at the moment. The provisions set out above will remain in effect until further notice

United Kingdom

Royal Mail Group can no longer guarantee service delivery standards (including delivery times and other quality parameters) applicable under UPU and associated or related bilateral and multilateral agreements. Also, Royal Mail and Parcelforce have changed their delivery process for all letter-post, parcel-post and EMS items requiring signature on delivery. Since March 13th, items requiring a signature on delivery will not always be signed for by the recipient. Instead, when the recipient has not been able to sign for the item but has received it, a code (XP1) will be entered into the handheld device, and this will constitute evidence of receipt

A period of leave has been declared for certain parts of its workforce, especially those in high-risk categories, in both the public and private sectors. This will have a major impact on operations and, consequently, on quality of service for all types of inbound mail (letter-post, parcel-post and EMS items). For this reason, service delivery standards cannot be guaranteed

Uruguay

  • Staff numbers in postal facilities are being reduced as far as possible, and teleworking introduced where feasible
  • Direct physical contacts are being minimized, and appropriate hygienic measures introduced
  • Post offices with large numbers of customers are being kept closed, with special collection points set up directly with customers

The above steps, along with the suspension and reduction of international flights and connections, will impact inbound and outbound postal operations and delivery

Vietnam

VNPost has advised that delivery of letter-post, parcel-post and EMS items to the following locations may be delayed:

Ha Noi, Hai Phong, Quang Ninh, Soc Trang, Hung Yen, Quang Binh, Quang Nam, Da Nang, Hau Giang, Binh Dinh, Bac Giang,  Hue, Thai Nguyen, Ninh Thuan, Kien Giang, Quang Tri, Ha Tinh, Nghe An, Ninh Binh, Ho Chi Minh, Thanh Hoa

Zimbabwe

Zimbabwe Posts (Pvt) Ltd. (Zimpost) has advised that, following the suspension of flights into and out of Zimbabwe by its partner airlines, it has suspended all inbound and outbound international mail operations effective March 19th until further notice. Zimpost is therefore declaring a force majeure situation. It is unable to guarantee inbound and outbound mail standards

Military Mail Is Also Suspended To the Following Zip Codes

  • 09204 – FPO, AE
  • 09216 – FPO, AE
  • 09706 – APO, AE

Which International USPS Mail Classes Do These Disruptions Affect?

The above countries’ service disruptions affect the USPS services: Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift, and M-Bag items.

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