Officially appointed in January 2022, Eric Henry is the Vice President of Retail and Delivery Operations for the Central Area. He has acted in this role since July 2021, and is a 33- year veteran of USPS.
Duties and Responsibilities
As Vice President of Retail and Delivery Operations for the Central Area, Henry reports directly to Joshua Colin, Chief Delivery Officer and Executive Vice President. In this role, Henry’s responsibilities include using technology and analytics to improve delivery precision. Optimizing delivery precision for USPS, in turn, helps to improve the customer experience. In addition to this, a big part of Henry’s new role is also to invest in USPS employees to drive engagement across the entire Postal Service workforce.
Eric Henry’s Background
Eric Henry attended Northwest Missouri State University. He graduated the USPS Advanced Leadership Program, and is also a Lean Six Sigma certified Green Belt. Henry brings experience in delivery and retail operations, mail processing, and customer service to his new role as Vice President of Retail and Delivery Operations for the Central Area.
Prior to assuming his new role, Henry served as District Manager of the New York 3 District (composed of the former Albany, Westchester and Western, New York Districts). Henry has also held many other executive level positions within the USPS. Some of his previous roles include:
- District Manager of the Triboro District
- Northeast Area manager of Delivery Programs Support
- Manager of Post Office Operations
- Postmaster of Shawnee Mission, Kansas
- Acting manager of City Delivery, where he created policy and oversaw nationwide City Delivery Operations
- Officer in Charge of the Philadelphia stations and branches