With more lost parcels and delayed deliveries, shipping internationally can be a real hassle sometimes. That’s why it always benefits shippers to purchase additional shipping insurance, or pay for a money-back guaranteed service such as Priority Mail Express International (or “PMEI,” for short). If you sent an item Priority Mail Express International with USPS, you may be eligible to receive a refund if delivery doesn’t occur by the scheduled delivery date. However, there are certain conditions you need to be aware of, which we get into here.
Priority Mail Express International Refunds Are Only Available for Certain Countries
Before you try to get a Priority Mail Express International refund, make sure that the USPS money-back guarantees are available for the country you shipped to. The countries that USPS offers these refunds for are as follows:
- France (does not include Corsica and Monaco)
- Hong Kong
- New Zealand
- Republic of Korea (South Korea)
- Spain (does not include Canary Islands)
- United Kingdom of Great Britain and Northern Ireland
Pro Tip: Priority Mail Express International Money-Back Guarantee Service is only available for these countries to begin with. So, you won’t even be able to purchase this service in the first place if you’re shipping to a country that isn’t listed above.
Follow the Process to Get a PMEI Refund
Only the sender can request a PMEI refund, and the request needs to be made between 3 to 90 days after the shipment date. One way to get the refund process started is to call 800-222-1811. Senders can also apply for a claim on USPS’ website.
Pro Tip: PMEI service also has quite a few restrictions for refunds, and USPS might not offer full money back in a lot of cases. If you want to read more about certain exclusions, visit USPS’ page on Priority Mail Express International.