How to Add an Address to the USPS Database

Learn how to submit changes to the United States Address Management System (AMS) to add an address to the USPS database
add an address to the USPS database

Every so often, you may run into a situation where you’re trying to make a label to a recipient, and USPS doesn’t recognize the address. When this is the case, you won’t be able to buy a label, and you’re stuck! Sometimes, USPS won’t recognize an address because it’s a building that is no longer there. More often than not, however, it’s because it’s the address is a new development.  This guide contains a couple of steps you can forward to your recipient to get their address added to the USPS database.

Use the Postal Pro Tool on the USPS Website to Locate Your Nearest Address Management System Office

Getting USPS to recognize an address isn’t as easy as walking into your local Post Office and causing a riot. You’ll need to go through some back channels to get it done. The good news is, the public can submit address changes through the United States Address Management System (AMS). This is the same database that USPS uses.

The first step to getting an address added is to visit the USPS Postal Pro page. The purpose of this page is for you to find out where your nearest Address Management System Office is. Once you’re there, type in your zip code to find your nearest office. Then, the website will provide you with the contact information (address and phone number) of your local AMS office in charge of your zip code. Get in touch with them, and they’ll be able to help get your address added to the USPS database!

How Long Does It Take for USPS to Recognize My Address?

Unfortunately, there’s no concrete answer as to how long it will take USPS to get your address added to their database. In our experience, this can anywhere from a couple of weeks to up to a few months. This said, this process may become faster now that the world seems to be opening up after COVID-19 related complications.


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  1. Cindy Scarfe

    hello – do you have any advice as to how to reach my local address management system office? i keep calling and no one ever answers. thanks!

  2. Anita Nesbitt

    THANK YOU for this information. I’ve been trying to convince my local Post Office to add my address for 3 months. I followed the instructions, found the correct Address Management Systems office, and called. My address was added immediately and will be in the database in a week! Amazing what the correct information can do. Thank you for posting this.

    • Rockwell Sands

      That’s amazing, Anita! I’m so glad your address was able to get added. Thanks for visiting Shipping School!


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