Parcel Monkey

Shipping Software
Cost
Free
Varies
(Varies)

Parcel Monkey is a website that allows users to compares rates and buy postage online from a huge selection of carriers shipping to over 240 countries. Parcel Monkey also connects with Amazon, eBay, and Shopify, letting E-commerce businesses send out bulk shipments from their digital storefronts.

Overview:

Parcel Monkey’s slogan is “from anywhere, to anywhere.” Their service is free to use, and it’s helpful to be able to compare different shipping carrier options quickly. However, a good amount of customers complain about slow delivery times, lost packages, and that refunds never come. That’s not good if you’re running an E-commerce business, since it’s critical that your parcels always arrive (and arrive on time!). In addition, another common complaint is that customer service isn’t very responsive or transparent. Therefore, we suggest exploring other shipping software options that offer even deeper discounts and better customer service.

Feature Overview:

  • Quickly compare real-time carrier rates side by side
  • Keep an eye on your shipments with tracking numbers that you can provide to your customers
  • Upload your CSV or connect your E-Commerce store to ship multiple packages out at once
  • Browse more features

Highlights:

  • Ships to over 240 countries
  • They place a donation to Hope for Children each time a parcel is dispatched
  • Live chat available for support during normal business hours
    • Note: Parcel Monkey is based in the UK, not the United States

Not sure if Parcel Monkey is right for you?

To explore some cheaper, easier options, check our guide:

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11 Reviews2 of 5 stars

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  1. John Smith

    Well, My package wasn’t even sent. I wrote a wrong address by one number and they told me to cancel it. My package was sent to the wrong address to begin with and I need delivery service to get it for me before the house owner throws my package away. Still, not even a single help reached me when my refund needed some process time. Like a lot of people, I live by the pay after each week and don’t get a lot of money to rebook it without a refund. Not even a single help like contacting a UPS store to keep it when the house owner thinks of dropping it off at their store or providing any support for me. Denied every request and doesn’t care probably until I rebook the damn thing because I am not a customer after I cancel the booking. Talking to them makes it feel like they just hate losing and pretty lazy about their response. They are just inflexible as much as their incompetence. I always hate the braindead service in the west, keep being passive all the time, and don’t care about anything. They even insult me after I am saying that “you probably didn’t really care” like it is my own fault for writing the wrong address by one number and got no intention to help rebooking customers because I am not their customer yet. What is the point of being on customer service if you can’t even send one email to a company or store in association with your company to ask for help with the customer. They know it full well with all the talk we have that if they do nothing, I will lose my package and they will get nothing out of it because I am just one in a million of customers and they can’t make an exception or help me with my package. Not gonna think about going back again.
    The Review on their own website is probably a scam since They can easily remove negative reviews from it.

    Reply  
  2. Vorachot Kositwiwat

    Well, My package wasn’t even get to send. I wrote a wrong address by one number and I have to cancel it. My package was send to the wrong address to begin with and i need delivery service to get it for me before the house owner throw my package away. Still, not even a single help reach me when my refund need some process time. like a lot of people, i live by the pay after each week and doesn’t get a lot of money to rebook it without a refund. Not even a single help like contact a UPS store to keep it when house owner thinking of drop it off at their store or provide any support for me. Denied every request and doesn’t care probably until I rebook the damn thing else i am not a customer. Talking to them make it feel like they just hate losing and pretty lazy about their answer too. They are just inflexible as much as their incompetency.
    The Review on their own website is probably a scam since it is their site so most company can even remove negative review from their site.

    Reply  
  3. Francesca

    I needed to ship 3 boxes from the UK to Italy and I chose Parcel Monkey with DPD classic. Worst service ever! The boxes arrived at the recipient extremely damaged and burst, the cardboard boxes were torn and open in some places as if someone purposely tried to open them. They were crushed by heavier weights during the transport. I packed everything carefully and it was impossible the boxes opened themselves. I wish I could attach the pictures because the situation was tremendous. I am extremely dissatisfied and will never use this service again! 0 stars!!

    Reply  
  4. Chris

    I sent this parcel on 03/06/20 Package did not leave US for a month, it
    was LOST. I did have numerous communications with them about that.
    Package was not delivered till 05/08/2020. Per service description
    “Transit time for this service is 10 to 16 business days delivery” I
    will accept couple weeks delay, but not months! Now they trying to blame
    China Virus. Will not refund my money. It’s disgrace!

    Reply  
  5. art

    I had a return to England that I used parcel monkey back in November of 2018.. just got word in AUGUST that it had been returned to their NJ office. That I had to provide a paid shipping label and 20 bucks to have it returned to me. They said there was a duty that had not been paid by recipient, but NONE of that info was available when I paid for shipping. Now they say they have no more information and no idea what happened, or how many times delivery was attempted, or how much extra fee was….nothing….nada.

    Sorry but this is just plain unacceptable, and those thinking of using PM have been warned. Oh…and forget about customer support…there is no phone number and if you send email to notice you get, you don’t get a reply just the same exact boiler plate message….the worst.

    Reply  
  6. William

    My package has been going nowhere, just sitting at their departure point for two weeks and I haven’t heard back from the support ticket I sent in!

    Reply  
  7. Alex

    Tried it out and got fast delivery on time and at the best rate possible

    Reply  
  8. Ricardo

    Needed to send a package to Spain. Parcel Monkey provided fast and reliable service. They listed all the different carriers and automatically selected the one with the best rate for my package. It was UPS in my case. Definitely would recommend!

    Reply  
  9. Casey

    OMG WORST COMPANY EVER – tried sending a package to Germany and they LOST it!! Thats not even the worst part…when I called to get a refund I just kept getting redirected and STILL HAVENT GOTTEN IT.

    Reply  
  10. Keon

    The prices are awesome but unfortunately the service is not.

    Reply  
  11. Mikaela

    Shipped 4 packages with Parcel Monkey. Two have been delivered fine, two have been hit with a lot of delays. I wouldn’t recommend, it’s pretty unreliable.

    Reply  

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