Sample Shipping Policy for Online Businesses

A simple template for creating your online store's shipping policy
Sample Shipping Policy

When first starting an online business, new entrepreneurs are often surprised to learn that their website needs policies. To get selling, you’ll most often need a privacy policy, a terms and conditions page, a returns and exchanges policy, and a shipping policy. If you’re in need of the latter, feel free to use our sample shipping policy as a template to build your own.

Note: your store’s shipping policy can be as simple or as complex as you like. We’ve done our best to keep it somewhere in between. Depending on which carrier you choose to ship with, you can add or remove anything you see fit.

Sample Shipping Policy

Thank you for visiting and shopping at [your business/website name here]! [Your business name] ships all of our orders via [USPS/UPS/FedEx/DHL]. You will receive an email update with your tracking number once your order has shipped.

Processing and Delivery Times

All orders are processed within [insert processing timeframe here]. Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via [insert your carrier of choice here]. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Customs Fees and Import Taxes

[Your business name] is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).

Contact Us

If you have any questions or concerns regarding your order, feel free to contact us at [insert your contact email here].


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