USPS Package Says It Was Delivered But It’s Not Here: Where is My Package?

Learn what steps you can take to potentially locate a USPS package that's missing but marked as "Delivered"
USPS Package Says It Was Delivered But It's Not Here
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Since the Postal Service delivers so many packages (tens of millions per day), it’s inevitable that some problems occur. Sometimes you’ll find yourself wondering why your package is delayed….and sometimes, though it’s not exactly common, you’ll run into situations where USPS says your package is “Delivered” but it isn’t anywhere at your address. This guide goes into detail about how this can happen every so often, and what you can do when you’re wondering where your package is.

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Sometimes USPS Packages are “Delivered” but Aren’t There When You Look For Them

We hate to say it, but sometimes USPS drops off a package that isn’t anywhere around your address. It’s a frustrating feeling to know USPS delivered your package, eve though you can’t find it. Unfortunately, there isn’t any recourse you can pursue with the Postal Service, since the built-in insurance included with Priority Mail shipments doesn’t apply to any packages USPS marks as “Delivered.”

That said, if the sender purchased third-party insurance, they may be able to file an insurance claim and reimburse you, in turn. So, you should always let your sender know that you can’t find your package…but before you do that, you should check a few other places.

Places to Check When Your Package is Nowhere to Be Found

Before you go sending a flare into the sky, we suggest checking a few other places around your address to potentially locate your missing package. Most of the time, letter carriers place packages in an unexpected area at the delivery address; maybe they can’t access the front porch for whatever reason, or there’s a vicious guard dog that won’t let them into the gate (yes, this happens!). A few places you can look for your package are:

  • The front door
  • The back door
  • Inside your mailbox or a cluster of collection boxes
  • In your apartment building’s common area where packages are kept
  • A neighbor’s house

In our experiences, it’s worth it to take the time to check some other not-so-obvious places. You’d be surprised how often people find “missing” packages when they do!

Some Steps You Can Take if USPS Loses Your Package

When you’re certain that your package is MIA, there are some steps you can take if USPS loses your package. We’ve laid those out below.

Contact USPS

First and foremost, you should contact USPS before you do anything. We suggest visiting your local Post Office or try speaking with your letter carrier who services your address; if anyone could provide some insight into the delivery, it’s your letter carrier!

File a Missing Mail Search

Another option is to submit a missing mail search request with USPS. Since USPS recycles old tracking numbers every 6 months, sometimes USPS marks packages as “Delivered” by mistake. This is a fairly rare occurrence, but it’s worth it to double-check! In cases like these, submitting a missing mail search can “kick” the tracking number into gear in the USPS database, and populate the tracking number with the more updated tracking information.

Ask USPS for the GPS Coordinates

Did you know that USPS keeps GPS information for every package that they deliver? Each time USPS gives a package a final delivery scan, their database captures precise GPS information! So, a more last resort option to find your missing package is to call your local Post Office (or walk in) and ask for the GPS location scan information. When you give them the package’s tracking number, USPS will be able to tell you the GPS location where they scanned and delivered the package, down to a 6-foot radius. This just might be able to help narrow down your search area!

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3 Comments

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  1. Michael Lowder

    I recently had delivery of medication (I’m 68 with Untreatable Heart Failure) and my mailbox is 200’ from my house. I generally only drive down to get my mail once per week.
    I was waiting for a delivery of my meds and was told that I already got them. The delivery required a signature.
    The driver had forged my signature and left them in my mailbox.
    The USPS said that this was acceptable !!
    How does this happen?

    Reply  
  2. CAR

    The sad part is thr USPS used to be dependable. Now not even at all!!!! I’ve had so Manny packages missing and they won’t eve try to help me find them so I’m out the money unless the shipper covers it. Usually not when it says delivered. I think the carriers now days are stealing pkgs. They hire anyone off the street now. Used to be a great job but now it’s same as all the rest where they don’t even have any pride in doing a good job. It’s just sad that such an iconic part of the USA has been so damaged. If we don’t have it no one will be able to afford to send anything. Then what? They need to scrutinize people better before they hire them. And when we have no recourse it’s only going to get worse. I don’t even deal with them anymore since it’s always useless anyway. They couldn’t care less. On top of it all they are so rude. So if you can use another company it’s best. At least they have better track record. And probably take responsibility for lost stuff. That’s why no one else has ever marked things delivered unless they were.. USPS told me to go all over to search. I live in a bad area where it’s not even safe to walk down the street so I’m sure not going to confront my neighbor about my packages. Even tho they totally do have then. I just don’t order or use USPS.. EBAY won’t refund either when it says delivered. Even though you don’t get the item. I think they are scamming us all! Wish is definitely a scam too.

    Reply  
  3. JERRIE

    I sent a medium box priority mail and tracking showed delivered but friend never got it. The reg carrier was off that day and the next week the usual carrier checked and said it was del to house down street. They did not have it. Why did the postal main ofc (D C) (I sent ltr to corp.ofc) send me claim forms if the $50 insurance would not apply in this case.
    Usually get good results and local clerks/carriers are great. Lot of work and about $50 to replace and reship. Guess the local clerks did not know if it is marked delivered you might as well forget it.
    It is nice now to be informed about your policy.

    Reply  

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