Sometimes when you send a package with the Postal Service (or any carrier, for that matter), it ends up taking longer than expected to arrive. If you’re a sender or recipient and you’ve found yourself in this situation, here are some next steps you can take with USPS, along with some things to keep in mind for the future.
Table of Contents
- What Can I Do if My USPS Package is Delayed?
- The Delivery Timeframes are Estimates and Not Guarantees
- Consider a Quicker Service or Another Carrier in the Future
What Can I Do if My USPS Package is Delayed?
Unfortunately, the only real thing you can do in these situations is simply to wait until the package arrives. However, if your package still hasn’t arrived at its destination 15 calendar days after shipment, you may be eligible to file an insurance claim directly with USPS (depending on which service you shipped with).
Pro Tip: If you shipped Priority Mail Express, then you only have to wait 7 days before filing a claim.
The Delivery Timeframes are Estimates and Not Guarantees
Another thing to keep in mind is that the Postal Service’s advertised delivery timeframes are estimates and not guarantees. People often confuse a delivery estimate with a delivery guarantee. For example, the delivery estimate for USPS First Class Package Service is typically 1-3 business days. It’s not unusual for a package to arrive a couple of days later than this timeframe. On the other hand, we’ve also seen many packages arrive quicker than expected.
The Only USPS Service with Guaranteed Delivery is Priority Mail Express
If you’d prefer a service with guaranteed delivery, your only option is to ship Priority Mail Express. USPS Priority Mail Express is the fastest service the Postal Service offers, with overnight delivery to most locations. Also, if USPS doesn’t deliver your express package by the guaranteed delivery timeframe, you’ll be eligible to receive a full refund for your postage! So, if you’re shipping time-sensitive or perishable products, Priority Mail Express is the way to go.
Consider a Guaranteed Service or Another Carrier in the Future
In the future, the best way to protect against potential package delays is to pay for a guaranteed delivery service such as Priority Mail Express, as we mentioned earlier. There are also many other services that you can choose from other carriers like UPS that won’t break the bank, such as UPS 3-Day Select and UPS 2nd Day Air. UPS, while more expensive than USPS in most cases, often features quicker delivery timeframes. Moreover, each UPS label comes with $100 of carrier liability that you can claim if your package goes missing or arrives damaged.