Sendle

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Popular with consumers and small businesses alike, Sendle is a private courier based in Australia that specializes in parcel delivery at low, flat rates. They also recently launched in the United States, although online USPS shipping software still provides an overall better deal.

Overview:

Sendle is quickly growing in popularity amongst consumers and E-commerce businesses in Australia. In addition to delivering parcels throughout the country, Sendle also provides international shipping services at competitive rates. Each of their subscriptions also features free pick ups, package tracking, and built-in shipping insurance. Users can create a free account with their “Standard” subscription, which is perfect for everyday consumers sending a small amount of parcels. E-commerce businesses will need to spring for the “Pro” subscription in order to access their API. Customers should note that their flat-rate prices are lower for higher subscription tiers. Sendle’s prices are higher than the Australia Post. However, they offer better perks for E-commerce businesses shipping parcels, such as free integrations with most major marketplaces and shopping carts like eBay, WooCommerce and more.

Highlights:

  • Three levels of subscriptions: Standard, Premium, and Pro
    • “Standard” subscription is their free account, ideal for every consumers
    • “Pro” subscription includes their API solution (minimum 200 parcels per month)
  • Integrate with major marketplaces and shopping carts such as eBay, Shopify and more
  • Picks up from over 90% of Australian addresses
  • Contact form available on their website
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8 Reviews2 of 5 stars

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  1. JR Black

    I work and live in a large complex that has a reception that is attended during business hours. This means that deliveries can be made even when I am not there. This usually works well and even AusPost can get it right.

    I recently made an online purchase only to find that it had been given to Sendle / Couriers Please (I cant work out which does what) for delivery. I knew that I would be away for a week but naively thought that a courier would be able to work out how to deliver an item to a reception area. No such luck.

    Sendle/Couriers Please made one attempt to deliver the item apparently couldn’t work out how to deliver it to reception and sent me a sms to tell me to collect the item from a depot “within five days” or else the item would be returned to sender. I am not nearby – I cant get to the depot in five days.

    Impossible to contact the courier – I get a “we are very busy at the moment, but will try and get back to you” type message.

    So now, the item will hopefully be returned to the sender. I will have to arrange with the sender to send the item back to me (using AusPost this time).

    This is not the first time that I have had a problem with this mob. Had I known that they were the preferred courier I would have either instructed the sender to use AusPost or I would not have made the online purchase.

    I would not recommend using Sendle/Couriers Please under any circumstances.

    More than a week of trying to contact Sendle and so far no response – its like there is nobody there – difficult to understand how to get assistance at all.

    And: No the parcel has still not been received. Right now, I dont even know where it is or how to get hold of it.

    Reply  
  2. Dan

    AVOID SENDLE
    Sendle has zero customer service
    They have just “lost” 4 parcels that I sent to various customers.
    No refund or reimbursement
    No way to speak to a Sendle employee
    Will never use again

    Reply  
  3. Jack

    Sendle receive nothing
    Sendle are cheap because they use minimal staff and automated customer responses to void customer contact.
    Expected to receive a low value item, can’t believe the following actions would be viable,
    I believe this is an automated delaying tactic in the hope the item will show up, if not good luck if you can get Sendle to compensate READ THE REVIEWS
    Now Day 16 and still another 3 days to completed of investigation

    Day 10 Investigation launched
    Parcel has been reported as not received. We have started an investigation and depot search. National depot searches may take up to 5 business days to resolve. Further updates will appear real-time on this page.
    • Investigation launched.
    • Carrying out initial internal checks.
    Completed
    • Interviewing the drivers and searching the local delivery vans.
    Completed
    • Conducting searches of all loading bays and transit cages at the local depot.
    Completed
    • Conducting searches of all national and regional depots around the country.
    Up to 2 business day
    • Final checks with the receiver before concluding the investigation.

    Day 4 Parcel Measured Parcel volume and weight checked on
    Day 2 In Transit Parcel in transit from Sydney Brisbane
    Day 2 In Transit Parcel processing at depot
    Day 2 Pickup Parcel picked up
    Day 1 Ready to Sendle Parcel order created.

    Sendle uses Fastway and Couriers Please to deliver so not really an fully operating courier company.

    Avoid all dealing with this company and anyone who uses this company or if a buyer only use Paypal so you can get your money back.

    Reply  
  4. Yousif

    Delivery driver stole/lost my $900 value gas heater and sendle refused to compensate me – WORST EXPERIECE EVER

    S4V6Y6B – Sendle driver picked up my expensive gas heater, after I paid delivery fess + extra for insurance cover.
    1 week later, no Tracking and no word of heater.
    When questioned Sendle (no phone support, but rather incompetent support from overseas call centre), they firstly denied picking up the heater.
    When produced security camera footage, they turned around to mention that the parcel was picked up and delivered already.
    They updated their tracking manually, but forgot to manufacture the details properly, so they showed that the parcel was picked up from VICTORIA and delivered to SYDNEY in 3 hours.
    They finally refused to honour the insurance cover I have paid for.
    I am out of pocket total of $700 + hours of frustration and time lost in following this up with no result and no one to answer for that.

    DO NOT DEAL WITH SEDNLE, AND SAVE YOURSELF THE COSTS + POTENTAIL LOSSES.

    Reply  
  5. Elina Curry

    3 parcels was picked up at the same time 7 December all of them was going to the same address, 2 of them lost, and 1 still not delivered, maybe lost too. They launched investigation after few email enquiry, in every single email they promise how customers important to them, they will improve their service. Another parcel picked up 2 December still not delivered, they launched investigation for this too. Hopeless! They just lost me like a customer, I will go to Australia post, more expensive, but at least I can talk with someone. Sendle doesn’t have phone, only enquiry throw site. So if you want collapse ruin your business, this is way to go -use Sendle. I wish here will be minus 0 stars.

    Reply  
  6. Shad

    Completely unreliable. Not contactable by phone, only email to people who tell lies. Waited 4 days for a package to be picked up, was promised the world but was delivered nothing. Avoid.

    Reply  
  7. Brice

    These blokes pick up for free and deliver your parcels all throughout Australia! You can also track your packages and they’re all protected with insurance. Definitely recommend giving them a go.

    Reply  
  8. Patti

    Best shipping solution for your eCommerce biz in Australia, it’s a bit more expensive but a great alternative to Aussie Post!

    Reply  

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