Stamps.com

Shipping Software
Cost
$15.99/mo
Retail
(Varies)

A publicly traded company on the New York Stock Exchange, Stamps.com is an enormous conglomerate with scores of subsidiaries. In a nutshell, it is a monthly subscription service that allows you to print USPS postage from home. Stamps.com also has a large variety of marketplace integrations, allowing users to import orders from any store they are selling from. Examples of such integrations include 3dcart, eBay, Magento, Volusion and more.

Overview:

While they are one of the largest USPS postage providers in the world, Stamps.com isn’t the best solution for your E-commerce business. They frequently advertise that you’ll get the “lowest USPS rates” if you sign up with them.  However, their USPS discounts only reach up to 40% off of domestic shipments. There are other shipping software solutions out there that will give you more than double this discount, so we suggest doing your homework.

Feature Overview:

  • Discounted USPS rates, up to 40% off
  • Easily purchase stamps for your mail and shipping labels for your parcels
  • Automatically import your orders from nearly every marketplace
    • Use one simple dashboard to manage and ship all your orders from all your stores
  • Browse more features

Highlights:

  • Free 4-week trial version
  • Get $5 in postage and a free USB-powered shipping scale when you sign up
  • All the top direct thermal label printer brands are compatible
  • Free telephone support from live customer service representatives

Not sure if Stamps.com is right for you?

To explore some cheaper, easier options, check our guide:

Choose the Best Shipping Software

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58 Reviews2 of 5 stars

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  1. Justin

    I had to ship a few packages, so I decided to use Stamps.com. About a month later, I get $20 charged to my credit card … but I didn’t really notice it. Another month later, I see another $20 charge, despite the fact that I hadn’t used the service for a few months. I went to my account on Stamps.com and didn’t see this charge, so I thought it was fraudulent. Later I found that Stamps.com charges you $20 a month even if you aren’t using their service. HOW DECEPTIVE. I would (of course) not have signed up for a $20 a month charge to mail a few packages … I feel cheated out of $40. STAY AWAY.

    Reply  
  2. john

    Horrible customer service. Have been hung on 4 times. Can’t get anyone on the phone. When they fix the problem it ends up happening again 20 minutes later.

    Reply  
  3. Ruby Flanigan

    My business mailings have improved dramatically since I started using Stamps.com. I am able to do mass mailings, registered mail and so much more so much quicker and easier. Stamps.com also keeps records of who I mailed to in case I need to look back.

    Reply  
  4. Jon Bloom

    Used to be OK when it was endicia. now ENDLESS DELAYS while it checks with server, checks account balance, checks address in the same label being printed. Need to restart at least 3x a day. Perfect example of why companies should not merge. “Not Responding” is the favorite popup from stamps.com. Unacceptable. Use another service if you can find one that works

    Reply  
  5. Wally Schwarz

    I have been with Endicia.com for years. Support was good. Since they were acquired by Stamps.com, support has gotten to be non-existent. They converted all of their clients from Endicia to Stamps and didn’t test to make sure the software and their servers can handle the workload.

    They tell you to email support to minimize the phone waits. All email support says is to call tech support, where you wait up to an hour to get through to someone, who then can’t help since it isn’t their speciality / department.

    Reply  
  6. karen washburn

    Someone named “Eve Barber” sent me an E mail stating that she/ Stamps.com had sent me a “package” that I could track by getting a hold of her or the post office. Never bothered because I NEVER ordered anything from them. The mailing date was on 8-7-20 and was suppose to arrive in 2 days. Did not get anything LOL.

    Reply  
    • Janice dickson

      Worst customer service. I tried to cancel this the day I applied as this wasn’t the service I wanted. Customer service said I didn’t unsubscribe (I did 3 times that day) and refused to reverse the charges

      Reply  
  7. Tamara Hayes

    This was so awesome being able t print label and pay online. Will make my small business more effective and best part is not leaving my house to run to post office. I am a stay at me grandma 3ho,is retired and running a small micro business for my home.

    Reply  
  8. Donna Jensen

    Terrible service and tech support. They have a server error that effects my account. It happened several years ago and now again this week. Three hours now and 6 phone calls and still no where. Tech support overall is a big fail. Liz is the only one so far that has been helpful. The rest have no idea or can’t even handle the phone. Disconnected a couple times. Transferred and disconnected. Pitiful! One lady answers “hello” then lays the phone down and I can hear her in the background with the kids. Would never recommend this to anyone. My own private hell right now.

    Reply  
  9. judith harrison

    used it today, I’ve never had any issues with this software. I’m 84 and depend on printing my postage….thanks.

    Reply  
  10. Jerry Lessard

    I’ve been a Stamps.com member for several years ,and not once have i ever encountered a problem or issue that wasn’t resolved timely,professionally,and respectfully.It cost most if not everyone more to drive to their local post office for postage than it does for membership fees and postage is never sold for more than the rate anyone else pays.Print your own postage,get shipping materials,some free delivered to your door.etc. it’s a win win relationship.

    Reply  
  11. F J Reilly

    I’m still waiting for a refund for mis-printed stamps that I submitted months ago. Also,, my printer messed up and failed to print a label; but stamps.com still charged me. The capability is useful, but you must be VERY careful.

    Reply  
  12. Christi

    I’ve had several issues with Stamps.com recently where the address reverts back the previous address. i can’t seem to figure out why this is happening.

    Reply  
  13. Ron Natalie

    STAMPS.COM is the most corrupt, customer unfriendly company it has ever been my displeasure to have to deal with. They are so fraudulent that I had to get AMEX to block one card and told Barclays to just close my other card that Stamps.COM scammers seem to have signed me up for even though Stamps Customer Support swears up and down I don’t have any account with them, they keep sending me bills and trying to bill my cards. Of course, AMEX and Barclays declines these scoundrels. It’s impossible to get anybody at STAMPS to actually respond.

    STAY AWAY .

    Reply  
  14. V A S

    The basic service is good but then we do not have much of a choice. Customer service is awful. I had an issue – Called in, the rep was rude and not knowledgeable – She hung up on me. Called again same thing. Then got a note from the customer service dept apologizing and giving me a month service at no charge – Well That did not happen. So after multiple unanswered emails problem and credit not resolved. They say call us – that is a joke also. so there you have it Not very caring after they get you money. No service!

    Reply  
  15. John Doe

    Constant problems with the PC client. Been using for over 15 years and it’s only gotten worse. Unreliable.

    Reply  
  16. Al

    They never answer the phone.
    My password changes randomly. Then you’re required to call them to change your password. But, they never answer the phone.

    Reply  
  17. Rona Brinlee

    It’s very convenient and user friendly. Our shipping has increased due to the pandemic, and stamps.com makes this so much less stressful.

    Reply  
  18. Mary Lou Palmer

    So easy and so convenient to use. Love it!

    Reply  
    • Pat

      Good company. Really haven’t had much of a problem with them. They are just slow on refunding shipment errors and their site sometimes freeze. But otherwise they are ok

      Reply  
  19. M.C. Kostek

    Regular service is fine, but calling support for anything is a nightmare. The 1st operator usually knows nothing about the problem, such as not being able to log in even with computer saved password, then 30 min to wait for tech support who may or may not fix it. The new UPS option seems great, but I can NEVER get an address to verify and I do not have an hour or more to call about it now. As a 5 year customer, I like the service overall, but am open to other options.

    Reply  
  20. Nelda Andrews-Fairley

    I like the fact that I don’t have to stand in long lines at the PO. I have diabetics, a bad back, neuropathy and can’t stand up too long. So this works for me. Print and ship.

    Reply  
  21. Bobbi Bullock

    Their customer service sucks. I tried umpteen times to update my card on file, not a thing I did helped. I emailed, sent a message, no replies. I now owe back monthly fee. I tried another company that was cheaper anyway. Not as convenient as stamps. Com though.

    Reply  
  22. Adam Gingold

    Stamps.com sucks

    Reply  
  23. Rick Wheeler

    This company gets your credit card and keeeeeepsssss charging even if you cancel.!!!!!!!!

    Reply  
  24. Charles Wolff

    Well, there is no return address, but “LoansByWorld.com” on the back, “Presorted Standard US Postage Paid Greenville SC Permit #63” to ‘addressee’ and ‘Open Immediately’.. 🙂 It still hasn’t been, thanks to Joe Biden..

    Reply  
  25. Mary Lister

    I loathe them.

    Reply  
  26. Nancy M Weasel

    I like Stamps.com. Had no trouble once I figured out some things a few years ago. Their support is great. I don’t need much postage anymore but when I do print it up I always pay less than post office. And I opted for less features at the 7.99/mo price. Great job Stamps.com.

    Reply  
  27. Craig Chambers

    I have been using Stamps.com for years and years. NEVER had a problem. So convenient to use. And frww shipping supplies.

    Reply  
  28. Christian Celuzza

    No customer service!!

    Reply  
    • Jeremy Lee Snyder

      delete you’re account there is no need to have it when there is free services that offer discounted shipping

      Reply  
  29. Charles Wolff

    Well, there is no return address, but “LoansByWorld.com” on the back, “Presorted Standard US Postage Paid Greenville SC Permit #63” to ‘addressee’ and ‘Open Immediately’.. 🙂 It still hasn’t been, thanks to Joe Biden..

    Reply  
  30. Kim Perrin Wilbanks

    Credit Card security department is lacking – in protection, but also in servicing after a fraud incident. I couldn’t get anyone at the company to take my issue seriously. It was very disappointing.

    Reply  
  31. Gregory H. Guillot

    I’ve used it since the company opened for business and think it’s fantastic, and am surprised to see negative reviews. It has no competition for a business like mine, because competing services are good for packages only, and not letters, which are needed for my law firm. I use it every day, and it’s a critical part of my business. Moreover, it’s less expensive than a postage meter, but performs all the same functions and more.

    Reply  
  32. Mary Pearsall

    Haven’t had any problems. But the picture of orientation of printer is confusing. Can’t tell which side (top or bottom) it’s going to print on. Frustrating to have to buy postage twice to get it printed in the right place.

    Reply  
  33. Timothy Wilkerson

    Yeah, they sent me some blank stamps to be printed for sending out letters of appreciation, but nothing ever developed for charging me anything just yet. I didn’t authorize it tho. I figured it was cheaper to just out right buy stamps at the post office, seeing how it’s more legit that way, and there’s NO CONFUSION on where the money goes.

    Reply  
  34. Rick Wheeler

    Once they have your credit card number they charge every month. The CS will say they have stopped the service, then after 3 years of them charging you monthly they say you did not send a letter advising you no longer wanted the service. The telephone call was not enough!!! BULLSHIT! Company sucks

    Reply  
  35. Stephen Farrell

    I use it all day – once you know how to resolve issues – it’s no big deal. Keep your internet cache clear and you’ll have alot less issues.

    Reply  
  36. Janet Grady

    Don’t do it, they’ll keep charging you for years!

    Reply  
  37. Sandie Bell

    I’ve used Stamps.com for several years now. I love the convenience of not having to go to the Post Office, no matter what I’m shipping or where it is going. I can easily print labels, envelopes or stamps from home.

    Reply  
  38. Jeremy Lee Snyder

    You don’t need stamps.com anymore so many places to ship for free and get online discounts .. this place shouldn’t exist

    Reply  
  39. Beatrice Mooney

    Still can’t log in .Being charged but cant use it .

    Reply  
  40. Colin Corcoran

    Hard to cancel, they used to have a 4.99$ a month plan for low volume users that I used the hell out of. At some point I was switched to a much more expensive plan when they phased the reasonable cost plan out – mind you you’re still paying for postage on top of their fees too. I’d use them again with a 4.99 a month plan, but almost 20$ a month to mail a few things – just no. When you do cancel it will likely take 3 or 4 tries.

    Reply  
  41. Sista Shai Hankins

    Love Stamps.com. Been with them since 2001 !

    Reply  
  42. Connie Holt

    Cannot seem to print postage when I want either on net stamps or on envelopes

    Reply  
  43. Judy Tucker

    I was very unhappy with the service I didn’t get. Misunderstood the original sign up apparently, according to them. Small print? Was charged for 4 months before I noticed (shame on me). When I called they gave me one month back. Costly mistake.

    Reply  
  44. Rick Wheeler

    This company sucks. I asked for a trial and they took a credit card then after a week I called and told them I was not doing the volume to warrant using the serice. They acknowledged and then continued to charge my card for 3 years about 15 per month. Their reasoning was I did not follow up the phone call with a letter. Scamers!

    Reply  
  45. Nate Mishaan

    Thieves that sell an overpriced service. Use paypal to ship. They have nothing to offer!!!

    Reply  
  46. Eva Sawyer

    I’d give negative stars if I could… I have used Stamps.com in the bast and been really happy with it. But most recently for my business I have come back, and had nothing but problems. Every time I try to purchase postage I get an error that the purchase couldn’t go through. There is plenty of money in the account, so that wasn’t it. Apparently if you haven’t been using the service long they like to flag your account and shut own purchases until you call and prove that you are you. Fine, whatever – but I shouldn’t have to call EVERY SINGLE TIME I need to buy postage – once I verify who I am then that should be that. I finally gave up and went to a different company, even walking away from postage still in my account. Horrible service – really disappointed.

    Reply  
  47. EDWIN J RIVERA

    I used long time ago and sometimes has technical fails but is a good option for business

    Reply  
  48. Fabian

    Hi

    Reply  
  49. Andrea Phillips

    Been with them 12 years. Constantly having issues the last 1-2 years including an incident were they failed to ship around 20 flat rate packages in just over a month costing my company hundreds of dollars and losing me customers. Pricing discounts are the same as free shipping options. so you’re paying for nothing.

    Reply  
  50. Salvatore Belleci

    Ive Had Stamps.com for 20 + years I think. A Great Company so easy to use. Great customer support Never Had a Bad Issue they Cant Fix

    Reply  
    • Salvatore Belleci

      I forgot to click 5 stars in previous review Again I recommend Stamps.com

      Reply  
  51. Bobby B.

    Not gonna lie. Set up an eCommerce store on Volusion and chose stamps.com as my shipping integration since that’s the only one I’d ever heard of. It was cool and easy to import all my orders, and I saved some money on labels. But there’s other options out there that give you better discounts and do the exact same thing (and more)

    Reply  
  52. Chanel

    I make handcrafted jewelry in my spare time and figured I’d start selling some on eBay. I haven’t shipped out a lot of orders (YET!!!) but I picked Stamps to save some money on shipping labels. It’s pretty affordable and I saved a little bit of money so far, but I don’t know if it justifies paying $16 a month if I’m not taking in a lot of orders. That will more than likely change once my order volume picks up.

    Reply  
  53. Mike S.

    It’s a pretty cheap service on a month to month basis, and you’ll save some money on your shipping labels. I tried out a few other solutions recently and found that I saved more money with pretty much every single one, though.

    Reply  
  54. Kelly

    Not really getting that much more of a discount than just buying labels off Shopify…

    Reply  

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